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IT Service Delivery Consultant/ Project Coordinator position in Troy, MI

Company: Vigilant Technologies Inc.
Location: Troy
Posted on: June 14, 2018

Job Description:

Skill : IT Service Delivery Consultant/ Project Coordinator Location : Troy, MI Duration : Contract/ Full-time IT Service Delivery: Vigilant Technologies is looking to hire an experienced IT Service Delivery/ Project Coordinator resource to join our Managed Services Team. This is a customer facing advisory and service delivery position (not sales) responsible for managing multiple high-profile clients and delivering managed services IT solutions. The position is a multi-faceted, challenging role that requires excellent attention to detail, the ability to effectively communicate and influence clients, develop relationships with technical and business contacts, coordinate resources, and follow tasks through to Responsibilities as Service Delivery. The resource will be required to build critical relationships with business leaders in the Executive Branch departments. The resource will be required to display their dynamic and intellectual horsepower to meet the challenges while continuing to drive for results, presenting the unvarnished truth in an appropriate and helpful manner in line with the core values of the organization in both good and bad times. Maintain a relationship with a client's leadership team to be their trusted advisor. Facilitate clear, consolidated communication with the client and the technical delivery team. Take an active role in project requirements, priorities, resources, budget and schedule. Provide leadership and delegate tasks to other team members. Be the Subject Matter Expert (SME) and gain the first-hand knowledge of the client's infrastructure and business. Create and deliver monthly activity reports to clients that include a roadmap and best practice. Identify, manage, and mitigate risks to ensure successful delivery of managed services. Provide incident management leadership for team members and the client during high profile production issues. Assist in the strategy and advisement of technical solutions that achieve our clients' desired long term business objectives. Ensure an exceptional service experience for our clients Please provide me a latest copy of your updated resume. Thank you

Keywords: Vigilant Technologies Inc., Detroit, IT Service Delivery Consultant/ Project Coordinator position in Troy, MI, IT / Software / Systems, Troy, Michigan

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