Service Support Specialist

Company: Atlas Copco Tools & Assembly Systems LLC
Location: Auburn Hills
Posted on: November 23, 2020

Job Description:

The Role

* Receive customer Purchase Orders , review all PO details to make sure the quote was entered correctly and then process the PO into the Service Gage InSite database

* Process Final Reviews in Gage InSite and close and invoice service orders in SAP business system, reviewing all order details before closing in SAP

* Answer customer inquiries regarding equipment status

* Weekly review of all open Service orders to ensure there are no outstanding issues on jobs over 45 days old

* Request all new part numbers for entry into SAP and Gage InSite as necessary

* Follow-up on all open orders awaiting parts status and expedite with PTD or local vendor

* Maintain Gage InSite customer notes to ensure accurate processing of orders

* Work close with site Team Leaders on the follow-up of all Gage InSite statuses

* All other duties as assigned by management

What we expect of you*

* 3-5 years of experience in customer service, strongly recommended

* Knowledge of SAP, a plus

* Proficient data entry and computer skills

* Excellent written and verbal communication skills

* Good interpersonal skills

* Attention to detail is essential

What you can expect from us

* An inviting, family-like atmosphere

* Ample opportunities for professional development

* New challenges and opportunities to learn every day

* Outstanding company benefits

* Comprehensive onboarding and training program

* A rewarding, forward-thinking company culture with excellent company benefits Check for yourself!.

Atlas Copco Rental LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

Keywords: Atlas Copco Tools & Assembly Systems LLC, Detroit , Service Support Specialist, Other , Auburn Hills, Michigan