Client Care Representative

Company: Bartech Group
Location: Detroit
Posted on: January 15, 2021

Job Description:

Job DescriptionIf you are an experienced Bi-lingual Client Care Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation's biggest companies. Our client has a need for a Bi-lingual Client Care Representative. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!Bi-lingual Client Care Representative Job Responsibilities Your specific duties as a Bi-lingual Client Care Representative will include: * Compensation (Range): $18-$23 / hour* Answer inbound calls from customers in a high call volume environment with a positive and upbeat commitment.* Make outbound calls to assist our customers' needs* Assist our customers in making service changes as needed. Adding, removing services, changing deposit accounts, name changes, etc.* Discuss statements, rates, deposits, and other elements of accounts* Assist with ordering supplies & equipment* Conduct extensive research and follow-up on concerns raised by customers.* Understanding and explaining PCI Compliance billing and aiding in communication with Trustwave PCI transfer for added merchant questions.* Track and log all calls using a call ticketing system with good detailed notes.* Update and navigate through numerous in-house and third party systems* Maintain financial accounts by processing customer adjustments* Recommend potential products or services to management by collecting customer information and analyzing customer needs* Prepare product or service reports by collecting and analyzing customer information* Contribute to team effort by accomplishing related results as needed* Act as the Company frontline connection to ensure excellent customer service.* Adhere to suggested call scripting and add ons' as assigned* Ensure clear communication of any roadblocks or needs with Client Care Team Lead as needed* Attend training as required. * Carry out daily duties understanding that customer retention is of utmost importance * Other duties as requested and assignedBi-lingual Client Care RepresentativeJob RequirementsAs a Bi-lingual Client Care Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.* 3-5 Years previous experience in a high volume customer support role, in the payment processing space preferred.* Be able to speak fluent Spanish* Strong Knowledge of Payment Processing industry with respect to Visa/MasterCard, other card types and a working knowledge of macro trends and execution of details, preferred* Proficient at understanding and applying industry-specific lending, cash advance and card association rules and regulations, interchange knowledge, analyzing statements and following all work flow processes* Proven experience in identifying and defining business and customer requirements for increasing sales* Proficient computer skills including Microsoft Office Products: Word and ExcelBi-lingual Client Care RepresentativeBenefitsAs a Bi-lingual Client Care Representative with Bartech, you will be working through an established and respected staffing organization with 41 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.Available benefits for Bi-lingual Client Care Representative Position may include (but are not limited to):* Exceptional medical, dental, and vision* 401(k)Make the most of your experience!Apply now!Applicant must be eligible to work in the US for immediate opening.

Keywords: Bartech Group, Detroit , Client Care Representative, Other , Detroit, Michigan