Operations Support
Company: swift transportation
Location: New Boston
Posted on: February 25, 2021
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Job Description:
Job DescriptionPrimary Purpose and Essential Functions: Perform
Driver leadership and Planning functions for extended coverage
shifts at larger terminal locations or in support of the Intermodal
department (less than 50% planning) for assigned line of business.
* DRIVER LEADERSHIP: * Fuel and route Drivers while promoting the
safety of drivers. * Dispatch drivers on pre-planned loads and
complete all corresponding computer work. * Communicate with
drivers via QualComm messaging (read and send messages). *
PLANNING: * Plan loads with Drivers/Trucks (spends less than 50% of
time planning a designated area). * Work with other Terminal ECT
members in drivers' and customers' special needs/requests as it
relates to load planning. * Resolve load targets and ensure on time
delivery. * CUSTOMER SERVICE: * Monitor assigned loads, document
and make appropriate notifications of issues. * Anticipate and
facilitate problem resolution on all loads for total customer
satisfaction; manage service issues, research and code service
failures. * Assist in the collection and maintenance of customer
information; maintain knowledge of customer contractual
requirements; receive, commit to, and load detailed customer load
information ensuring system integrity. * Communicate effectively
and professionally with Customers, Operations Drivers and all
levels of leadership; maintain a positive work atmosphere by acting
and communicating in a manner which facilitates the success of
business operations in order to meet company demands and
expectations. * Perform additional responsibilities as assigned by
leadership including, but not limited to: * Be responsive to
drivers and other terminal needs and assist with emergency
situations (i.e. accidents) if the need arises. * Understand and
support company policies. * INTERMODAL DEPT RESPONSIBILITIES ONLY:
* Work with all railroads to resolve issues such as Hazmat billing,
billing issues, set outs as well as any issues that come up with
the railroads. * Skills: Ability to lead others; ability to
communicate well with others; ability to transfer knowledge;
detail-oriented; excellent oral and written communication skills;
excellent organizational skills; professional appearance; ability
to take direction from leaders; knowledge of the transportation
industry preferred. * Education: High School Diploma or equivalent
required. * Experience Required: Previous driving experience or six
months of management, operations, or customer experience required.
Additional education may subsitute for required experience.
Keywords: swift transportation, Detroit , Operations Support, Other , New Boston, Michigan
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