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Level 3 Cloud Services Support Engineer

Company: myAGENCYcloud
Location: Detroit
Posted on: May 6, 2021

Job Description:

Job Description We are seeking a Level 3 Cloud Services Support Engineer to join our team! You will resolve computer-related issues for your clients while providing great customer service.Top Reasons to Work with UsOur team atmosphere allows employees to get both professional and personal growth by working with the latest technologies in our exciting hands-on environment. We are passionate about technology and value delivering real service to our customers by always keeping their best interest first.Our team is committed to our core values which drive us and is the reason for our growth. These core values are:Keeping Customer Best Interest 1stWilling To Do What It TakesPassionate About TechnologyPractice What We PreachIf these values align with who you are and what you are looking for in a company, then let us know!What You Will Be DoingYou will be reporting to the Director of Support, to join the growing Support organization. You will be the key interface between our customers, field engineers and development and handle customer cases on a primarily Windows platform. You will be located in the Utica, MI headquarters, and occasional travel might be required.Major Responsibilities:- Provide phone/email/chat-based customer support to our growing customer base- Document case activities and interactions with clear and concise information- Strive to resolve customer issues based on SLAs- Document case activities and interactions with clear and concise information- Maintain excellent customer satisfaction through means of professional, proactive and personal service- Work closely with our team to determine root cause and possible solutions- Contribute to our knowledge base by creating solution articles, how-to guides and videosWhat You Need for this PositionAt Least 4 Years of experience and knowledge in:- Windows Servers and Desktops- Office 365 Support and Migrations- VMware Server- Citrix XenApp and XenDesktop- Recent/Current experience with Endpoint Troubleshooting- Cisco and/or MerakiPluses:- SQL, Exchange and SharePoint experience- Certifications from Microsoft, Cisco, CompTIA, VMware, Citrix and others- Digium Switchvox or Asterisk phone systems- Kaseya, Labtech or other RMM solutions- ConnectWise, Autotask or other PSA solutions- Computer and Network SecurityWhat's In It for You- Benefits- PTO- 401K- Occasional TravelCompany Description Based out of Utica, Michigan, we are shaping the future of Cloud Services for the Independent Insurance industry with a uniquely integrated platform that combines all the support and services needed to run a business in one wheel-house. Specializing in the insurance industry, we are the only vendor who offers a truly complete cloud solution. We were named one of the 20 Most Promising Insurance Technology Solution Providers for 2016, by CIO Review magazine. We are partnered with and deploy our solutions with VM Ware, Citrix, Microsoft, Cisco, IBM, HP, Digium, Supermicro and many more cutting edge technology companies.

Keywords: myAGENCYcloud, Detroit , Level 3 Cloud Services Support Engineer, Other , Detroit, Michigan

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