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Veterans Preferred - OEM Customer Quality Engineer

Company: Clarios
Location: Plymouth
Posted on: May 7, 2021

Job Description:

Military Veterans are Encouraged to Apply. What you will do: Provide quality leadership to OEM customers by serving as liaison for customers on key customer quality deliverables and expectations. Facilitate strategies for customer communications that ensure Clarios' cross functional team alignment while maximizing value to customers. Work with internal teams to ensure compliance with Customer Specific Requirements (CSR), customer change management and product qualification requirements. Facilitate alignment on warranty communications and actions (roadmap). Conduct business with customers in professional manner that facilitate a positive customer experience and establishes goodwill between Clarios and OEM customer teams. How you will do it: Develop strong relationships and develop communication strategies with customer teams that facilitate positive interactions based on professional and timely responses. Facilitate internal cross functional alignment on Clarios direction and customer responses on quality topics. Generate effective and consistent communication packages supporting Clarios direction including value to customers. Work with plants and cross functional teams in generation of communication packages required for customer report outs. Facilitate standardization of internal expectations and responsibilities for customer reporting. Provide internal visibility and facilitate resolution of customer quality and warranty concerns. Provide leadership and coordination of cross functional requirements and provide internal direction to ensure timely completion of assignments to resolve issue. Support problem solving initiatives. Provide technical and quality expertise to support Clarios commercial team in quality and warranty risk mitigation. Facilitate communication and coordination of customer meetings addressing special cause quality or warranty topics. Provide oversight and drive compliance to CSR requirements at all Clarios locations and functions. Support and Facilitates Corrective Action teams (8D Problem Solving and or 5-Why) for pre-production and production quality issues. Prepares additional documentation at the customers' request. Ensure all internal and external communications are delivered in a timely manner. Internally support communication of Customer Specific Requirements as part of the PPAP and Change Management Process and verification that customer specific requirements are fulfilled (i.e. PPAP documentation, Testing, PTR, etc.). Coordination of unique customer test and quality requests requirements test samples, Run Rate, PV trials and PTR in support of product/process change approval and new product/program launch. Ensure Submission of final PPAP documentation (Clarios internal and customer specific requirements) Provide oversight on scheduling and support customer on-site visit /audit of manufacturing process (Run Rate, STAR Audits, QSB Audits, etc.) Note: Plant QA Staff responsible for facilitation, documentation and open issue resolution Support review and presentation of PPAP package/ follow up on open issues to customer. What we look for: BS Engineering or foreign equivalent, technical degree or related experience. Minimum 6 years of experience in technical customer support, interacting with different level of management of clients, specifically Automotive OEMs, being able demonstrate ability to navigate complex organizational matrix and effective communication skills. Previous experience working with OEMs strongly preferred, particularly Toyota, Honda, Nissan and Subaru. Minimum 4 years of experience in Automotive, Automotive Systems, Electrical, Battery or technical field. Demonstrated knowledge of core quality tools including: Process control plans, process flow diagrams, FMEA, MSA, SPC. Travel expectation up to 25% of time. Local and Domestic Travel. Knowledgeable in program launch processes and APQP requirements. Knowledgeable of Automotive OEM CSRs. Knowledge of automotive problem solving tools (8D, 5 Why, Ishikawa analysis) required. Proficient in Microsoft: Excel, Power point, Program Manager. Who we are Clarios is a world leader in advanced energy storage solutions. We partner with our customers to meet increasing market demand for smarter applications, on a global scale. Our 16,000 employees develop, manufacture and distribute a portfolio of evolving battery technologies for virtually every type of vehicle. Technologies that deliver uniquely sustainable, next-generation performance, and bring reliability, safety and comfort to everyday lives. We add value at every link in the supply chain, contributing to the progress of the communities we serve and the planet we all share. Learn more about Clarios at To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs. Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email

Keywords: Clarios, Detroit , Veterans Preferred - OEM Customer Quality Engineer, Other , Plymouth, Michigan

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