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Account Manager

Company: ABM
Location: Newport
Posted on: June 10, 2021

Job Description:

Account Manager

ABM is searching for a dynamic Account Manager. Ideal candidates will have experience in service-related industry.


  • Primary responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation, training of custodians and support personnel, customer relations, and special project work as requested.
  • This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.
  • Control expenses within the assigned area of responsibility
  • Maintain staff by assisting talent acquisition in recruiting and selecting employees
  • Training employees; maintain a safe, secure, and legal work environment; develop personal growth opportunities
  • Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract
  • Maintain an environment that is sanitary, attractive, and in orderly condition
  • Demonstrate and promote company culture, values and management philosophy
  • Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality and customer service problems; identify trends; recommend improvements
  • Manages Custodial Supervisors
  • Job duties may be modified at any time

Minimum Requirements

  • High School diploma or GED required
  • Valid Driver's License
  • Bachelor's degree or equivalent work experience preferred
  • Work experience in a similar position is required
  • A minimum of five (5) years of supervisory experience in a service-related field with high customer/client contact
  • Strong service/quality attitude
  • Ability to plan, organize, prioritize, and achieve effective time management
  • Ability to work under pressure and meet established goals and objectives
  • Strong public speaking skills
  • Sense of urgency & ability to meet deadlines; self-directed
  • Exceptional communication, basic unit financial, interpersonal and technical skills are necessary

Keywords: ABM, Detroit , Account Manager, Other , Newport, Michigan

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