Account Manager

Company: ABM
Location: Newport
Posted on: June 10, 2021

Job Description:

Account Manager

ABM is searching for a dynamic Account Manager. Ideal candidates will have experience in service-related industry.

Responsibilities:

• Primary responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation, training of custodians and support personnel, customer relations, and special project work as requested.
• This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.
• Control expenses within the assigned area of responsibility
• Maintain staff by assisting talent acquisition in recruiting and selecting employees
• Training employees; maintain a safe, secure, and legal work environment; develop personal growth opportunities
• Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract
• Maintain an environment that is sanitary, attractive, and in orderly condition
• Demonstrate and promote company culture, values and management philosophy
• Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality and customer service problems; identify trends; recommend improvements
• Manages Custodial Supervisors
• Job duties may be modified at any time

Minimum Requirements

• High School diploma or GED required
• Valid Driver's License
• Bachelor's degree or equivalent work experience preferred
• Work experience in a similar position is required
• A minimum of five (5) years of supervisory experience in a service-related field with high customer/client contact
• Strong service/quality attitude
• Ability to plan, organize, prioritize, and achieve effective time management
• Ability to work under pressure and meet established goals and objectives
• Strong public speaking skills
• Sense of urgency & ability to meet deadlines; self-directed
• Exceptional communication, basic unit financial, interpersonal and technical skills are necessary

Keywords: ABM, Detroit , Account Manager, Other , Newport, Michigan