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Sr. Process Optimization Analyst

Company: Ally
Location: Detroit
Posted on: June 12, 2021

Job Description:

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Ally Auto works directly with dealers nationwide to provide one of the most comprehensive suites of auto financing products and services in the industry. Ally offers new and used vehicle inventory financing, consumer financing, leasing, commercial loans and vehicle remarketing services. As a full-service provider, Ally understands dealer needs and is committed to helping them maximize sales and profitability. With nearly 100 years of industry experience, our employees' expertise allows us to provide our customers with the highest level of service, providing value that helps dealers build brands, better serve customers and stay ahead of the competition. Ally is also a full spectrum auto servicing organization that includes value streams from customer care to remarketing, and many support areas. It is a fast-paced, ambitious and collaborative working environment. Our employees are focused on consistently delivering a superior customer experience.

If you are an innovative thought leader who finds a way to implement solutions for their business partners, this opportunity is right for you! You will be utilizing traditional process improvement methodologies along with the latest automation tools to help our business partners optimize their operations with a focus on exceptional service for our customers. The optimization of an organization may include automation, process improvement, change in the use of sourcing partners and realignment of resources.

The Work Itself

Strategy and Leadership

  • Support evaluation of business operations to determine best improvement options including automation, process improvement, sourcing changes and realignment of resources
  • Identify business benefits, create business case and benefit realization plan for improvement projects
  • Define & manage project plan
  • Support the development KPIs in collaboration with business leadership to measure operational performance and project success
  • Assist organizational leadership in evaluating and optimizing management routines

Automation

  • Collaborate with business specialists to identify automation opportunities
  • Collaborate with business, IT and matrix partners to ensure design of automation is clearly understood and all partners are aligned
  • Facilitate the automation feasibility and complexity analysis
  • Build comprehensive business case to assist in prioritizing automation opportunities
  • Document current state process
  • Build & document automation design
  • Create Proof of Concept
  • Create architecture design framework
  • Confirm architecture design with shared governance
  • Determine virtual machine capacity requirements
  • Coordinate regular demos to confirm functionality
  • Build user acceptance test plan
  • Identify and document reporting requirements
  • Assist operations in implementing analytical routines to evaluate success of automation and look for improvement opportunities
  • Follow Apex/Agile development life cycle principles to develop and maintain automation project plans
  • Gain approvals at appropriate tollgates
  • Ensure successful automation rollout

Change Management

  • Facilitate the evaluation of risks and controls associated with all improvement implementations
  • Assist in building action plans to address risks and implement controls
  • Track and update business cases from evolution of design through post implementation
  • Collaborate with operational leadership and subject matter experts to build and align change management plan
  • Customer Impact
  • Employee/vendor impact
  • Policy and Procedure impact
  • Communication plan
  • Required training
  • Change acceptance plan

The Skills You Bring

Qualifications

  • Bachelor's degree in related field required. Master's degree preferred.
  • 2 + years in customer service or financial services industry is desired.
  • 2 years' experience in participating on project improvement teams in a financial institution is strongly preferred.
  • Demonstrates success in team leadership and project management with a proven track record of successfully implementing change within an organization.
  • Experience in leading cross functional projects.
  • Demonstrates ability to document processes utilizing Visio or other process management tools, produce documents, spreadsheets, etc. with Windows-based software
  • Strong consultative, influencing, conflict management and negotiation skills.
  • Excellent presentation skills: ability to conduct presentations to individuals and groups including executive leadership.
  • Ability to provide leadership to many teams assigned to multiple projects while under heavy deadlines and constantly changing priorities.
  • Strong interpersonal skills to effectively communicate with Project Teams, as well as Ally's Auto Finance staff and management.
  • Aptitude for data analytics and tools, including ability to build PowerBI reports and dashboards is a plus.
  • Experience in the development of Robotic Process Automation technology strongly preferred.
  • Excellent organizational skills.

Technical / Education:

  • Process optimization certification strongly desired (Certified Process Professional, Lean Six Sigma, etc.)
  • RPA Developer Certification preferred
  • PMP or PMI-ACP certification desired
  • Strong working proficiency with the Automation Anywhere platform desired
  • 2+ years' experience in data analytics
  • Strong working proficiency with PowerBi and other Data Analytics tools (R, Python, SQL) desired
  • Proficiency in use of process mining tools i.e. Celonis desired

Additional Requirements

  • Excellent written and verbal communication skills: able to effectively communicate technical details to a non-technical audience (i.e. Leadership, 3rd party vendors etc.) as well as produce clear and concise written documentation
  • Willingness and ability to use their existing knowledge to understand how to develop automated processes
  • Ability to methodically identify, analyze, and resolve business and technical problems
  • Ability to effectively contribute on complex assignments and assume increasingly greater leadership roles / responsibilities
  • Self-motivated to own and solve difficult challenges and ability to motivate others
  • Detail-oriented individual who can be relied upon to produce accurate deliverables
  • Builds relationships and fosters teamwork to achieve mutual objectives by informing and involving others in solving problems and implementing changes

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
  • Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Keywords: Ally, Detroit , Sr. Process Optimization Analyst, Other , Detroit, Michigan

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