Delivery Process Lead

Company: GENERAL RV CENTER
Location: Clarkston
Posted on: October 12, 2021

Job Description:

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

What’s in it for you? When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!

The Delivery Process Lead is responsible for ensuring an exceptional delivery experience for every customer. You are responsible for verifying that units are prepped, cleaned and ready before the customer's arrival. The Lead is also responsible for ensuring the Delivery Coordinators and Sales Delivery Specialists are assigned and ready for the customer.

• Maintain the customer as the number one priority, motivating all departments (finance, sales, service, and parts) to ensure the units are ready to deliver and escalate to management when roadblocks occur.
• Responsible for setting a customer-centric culture and holding team members to those standards.
• Develop, train and mentor the Delivery Specialists: ensuring a proper demo occurs, product knowledge is maintained, external work orders are paid, and any outstanding customer questions are answered before the customer leaves.
• Conduct daily meetings with the SDS's, DC's, Sales and Service Management to ensure everyone is ready for the day's deliveries.
• Responsible for monitoring the CAMP Delivery Board and creating a daily game plan for the upcoming deliveries to ensure DS's & DC's are prepared.
• Review the root cause of any customer experience issues identified and strategize for future success through collaboration with the Corporate Delivery Process Manager.
• Other duties as assigned by management.

• Minimum of High School diploma required, associate’s degree desired but not required.
• Self-starter attitude with ability to shift between multiple tasks throughout the day with little to no direction.
• Proficient with Microsoft Office suite.
• Able to work in a fast paced and busy environment.
• Strong communication skills, verbal and written.
• Strong organizational skills.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Reliable and strong work ethic.

PERKS

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching. 

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates fourteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies.

KEYWORDS: RV, recreational vehicle, Thor, Tiffin, Fleetwood, Winnebago, Starcraft, Dutchman, Keystone, Prime Time, Jayco, Coachman, car, new and used, Ford, Chevrolet, GM, Lexus, Mercedes, Nissan, Dodge, Chrysler, Acura, Audi, BMW, Jeep, Infiniti, Kia, Honda, Mazda, Toyota, Jaguar, Land Rover, VW, Volkswagen, Volvo  

Keywords: GENERAL RV CENTER, Detroit , Delivery Process Lead, Other , Clarkston, Michigan