Delivery Process Lead
Company: GENERAL RV CENTER
Posted on: October 12, 2021
The success of
General RV Center is rooted in our exceptional team, which has been
growing since 1962. Our sustained growth has been fueled by our
family values and passion for
the RV lifestyle. Today, General RV Center stands as the Nation’s
Largest Family-Owned RV Dealer, with locations nationwide and a
global presence through our Internet Sales team.
in it for you? When you join our team, you become
part of the General RV family. It’s more than a job – it’s the
opportunity to build a career, make a difference, and be part of an
exciting industry. If you’re looking for a place to call home, we
want to hear from you!
Process Lead is responsible for ensuring an exceptional delivery
experience for every customer. You are responsible for verifying
that units are prepped, cleaned and ready before the customer's
arrival. The Lead is also responsible for ensuring the Delivery
Coordinators and Sales Delivery Specialists are assigned and ready
for the customer.
- Maintain the
customer as the number one priority, motivating all departments
(finance, sales, service, and parts) to ensure the units are ready
to deliver and escalate to management when roadblocks
for setting a customer-centric culture and holding team members to
- Develop, train
and mentor the Delivery Specialists: ensuring a proper demo occurs,
product knowledge is maintained, external work orders are paid, and
any outstanding customer questions are answered before the customer
- Conduct daily
meetings with the SDS's, DC's, Sales and Service Management to
ensure everyone is ready for the day's deliveries.
for monitoring the CAMP Delivery Board and creating a daily game
plan for the upcoming deliveries to ensure DS's & DC's are
- Review the
root cause of any customer experience issues identified and
strategize for future success through collaboration with the
Corporate Delivery Process Manager.
- Other duties
as assigned by management.
of High School diploma required, associate’s degree desired but not
attitude with ability to shift between multiple tasks throughout
the day with little to no direction.
with Microsoft Office suite.
- Able to work
in a fast paced and busy environment.
communication skills, verbal and written.
- Ability to
multitask and complete tasks in a timely and efficient
- Reliable and
strong work ethic.
offers a comprehensive benefits package that includes medical,
dental, vision, life insurance options, paid vacations and a 401k
with company matching.
General RV was
founded when Abe Baidas converted a Detroit gas station into a
small RV sales and manufacturing facility in 1962. From those
humble roots, we’ve grown into the nation’s premier RV dealer.
We’ve helped millions of families experience the RV lifestyle. With
the support of our talented employees, General RV now operates
fourteen Supercenters in seven states in addition to an inspection
facility in Indiana. We are proud of our history and are now in the
third generation of family ownership. Since 2014, General RV Center
has been named by Crain's Detroit as one of Michigan's largest and
fastest growing privately held companies.
KEYWORDS: RV, recreational
vehicle, Thor, Tiffin, Fleetwood, Winnebago, Starcraft, Dutchman,
Keystone, Prime Time, Jayco, Coachman, car, new and used, Ford,
Chevrolet, GM, Lexus, Mercedes, Nissan, Dodge, Chrysler, Acura,
Audi, BMW, Jeep, Infiniti, Kia, Honda, Mazda, Toyota, Jaguar, Land
Rover, VW, Volkswagen, Volvo
Keywords: GENERAL RV CENTER, Detroit , Delivery Process Lead, Other , Clarkston, Michigan
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