T-Mobile Lead Cell Phone Repair Technician ($1,000 Sign-on Bonus, Paid Training and Apple/Samsung Certification)

Company: Assurant
Location: Detroit
Posted on: October 15, 2021

Job Description:

Our Lead Cell Phone Repair Technicians keep T-Mobile customers connected by leading the team that engages with them to explore device issues, repairing mobile devices and determining warranty adjudication. You’ll work inside a T-Mobile store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.

Responsibilities

• Serve as a technical leader to other technicians in store and across our network
• Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
• Engage with and assess customer device needs to deliver outstanding service
• Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
• Meet or exceed key performance objectives, including service and repair metrics
• Manage repair inventory involving new parts, recording inventory volumes and tracking parts
• Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)
• Supervises between 2 – 5 technicians

Requirements

• 3 years of experience with product service support or troubleshooting electronics
• 1 year of face-to-face customer service experience
• 1 year supervisory experience
• Knowledge of mobile devices and operating systems
• High School diploma or equivalent
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office

How We’re Different

• We’re offering a $1,000 sign-on bonus
• We start you with training so you can be an expert in device repair and provide a superior customer experience
• We help you become Apple and Samsung certified
• We provide excellent compensation, monthly bonuses and retirement programs
• Your medical benefits begin on your first day
• We provide tuition reimbursement available after 6 months
• We deliver exceptional paid time off

Keywords: Assurant, Detroit , T-Mobile Lead Cell Phone Repair Technician ($1,000 Sign-on Bonus, Paid Training and Apple/Samsung Certification), Other , Detroit, Michigan