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Customer Liaison

Company: Adient
Location: Warren
Posted on: November 22, 2021

Job Description:

JOB DESCRIPTION- Complies with all BOS, ISO/TS-16949 and Customer Specific requirements.- Understands Plant/Customer KPI's and works with team to meet and exceed.- Participates as Layered Process Auditor if instructed by Manager.- Responsible to ensure that continuous improvement is made in all Production Quality Deliverables (e.g.: RTY, Craftsmanship, RPPM, CPPM, SPPM and Warranty / JD Power).- Provide support on PPAP package preparation for product submissions and approval by appropriate Customer personnel. Obtain approval of submission packages from the Product Service Manager or Quality Manager prior to submission to the Customer.- Develop and update Control Plan as required.- Support the Manufacturing Engineer in updating the PFMEA as required.- Develop appropriate inspection plans and containment plans.- Utilize all Customer-specific systems (e.g.: Daimler-Chrysler PRISM, GM PRR, Ford WERS).- Responsible to conduct capability studies, and ensure that they are properly performed and documented for special characteristics, and that Customer and internal requirements are met (or a written Customer deviation is obtained).- Support the continuous improvement of the Operation Description Sheets (ODS).- Identify and utilize the appropriate statistical tools. Mentor team members on proper statistical application and techniques.- Interface with assigned external customers as the single point contact for issue resolution.- Responsible for completion of any customer specific advanced quality planning requirements.- Responsible for writing and submitting 8-Ds to the customer in a timely manner.- Visit the customer on an as needed basis.- Communicate between the customer and the plant.- Initiates the Quality Alert when concerns arise and follow the alert until it is closed.- Confirm all customer return material analysis root causes and corrective actions.PRIMARY LOCATIONBridgewater Interiors IICOMPANY INFORMATION Adient is a global leader in automotive seating. We produce and deliver automotive seating for all major OEMs. From complete seating systems to individual components, our expertise spans every step of the automotive seat-making process. Our integrated, in-house skills allow us to take our products from research and design to engineering and manufacturing - and into more than 23 million vehicles every year.

Keywords: Adient, Detroit , Customer Liaison, Other , Warren, Michigan

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