Outside Sales Rep

Company: Factur
Location: Detroit
Posted on: November 22, 2021

Job Description:

Job Purpose

This job is all about personally and proactively contacting and securing new business accounts and customers.

The purpose of this role is to consistently grow sales, while achieving profitability and account penetration targets, within an assigned territory/market segment, by effectively selling the company's products and services.

Primary Responsibilities

Establishes, develops and maintains business relationships with current and prospective customers in the assigned territory/market segment to generate new business for the organization's products and services.

Participates in trade shows, seminars, events and conventions.

Makes telephone calls, needs assessment, and in-person evaluations to existing and prospective customers.

Researches sources for developing prospective customers and for information to determine their potential.

Responds in a timely fashion to inbound sales leads, as scheduled by the Customer Care Manager.

Secures orders from existing and prospective customers through a consultative needs-based approach, including site evaluations. Recommends product(s) and/or service(s) suited to each prospect's needs and physical environment. Demonstrates recommended solutions as needed.

Coordinates the sales effort with the Customer Care Manager and key functions including operations and finance. Utilizes the proprietary operating system(s) to record customer interactions, notes, photos and videos and to develop quotes, invoices and other related paperwork.

Shares pertinent information about prospects or customers.

Maintains customer files in an organized and confidential manner.

Prepares quotations, and stores them electronically.

Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.

Expedites the resolution of customer problems and complaints.

Secondary or Occasional Responsibilities

Picks up walk-in, email, or social media prospects that have been qualified by the Customer Care Manager.

Keeps abreast of service and product applications, technical services, market conditions, competitive activities, advertising and promotional trends through reading pertinent literature and consulting with marketing and technical service areas.

Analyzes the territory/market's potential and determines the value of existing and prospective customer's value to the organization.

Identifies advantages and compares the organization's products and service to competition

When technology fails, collaborate with the Customer Care Manager to deliver a seamless customer experience by processing customer credit card payments; generating quotations; or uploading photos, drawings, and other artifacts for highly customized quotations that require direct OEM support.

Qualifications

Have successfully completed 2 years of university or college level work (BA or BS preferred).

Demonstrate a strong customer service focus, with a minimum of 4 years' experience in a customer-facing role.

Demonstrate the aptitude for problem-solving, and the ability to determine solutions for customers.

Be results-oriented, and able to work independently and within a team environment.

Possess excellent verbal and written communications skills.

Demonstrate proficiency in using Google Apps for Work or equivalent MS Office products.

Must be detail oriented and have excellent organizational skills.

Manage multiple priorities seamlessly.

Demonstrate stellar time management skills.

Have a valid driver's license.

Working Conditions

Candidate will travel between a variety of locations each day - including the office, customer site, and B2B referral locations.

Candidate must be willing to work extended hours and occasional weekends (for events, shows or other promotional activities).

Physical Requirements

Lift 30 lbs

Operate, and climb in and out of a vehicle

Operate a tablet computing device

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Keywords: Factur, Detroit , Outside Sales Rep, Other , Detroit, Michigan