Company: Centria Healthcare
Location: Auburn Hills
Posted on: January 17, 2022
About Centria Healthcare
Founded in 2009 and headquartered in Farmington Hills, Michigan,
Centria Healthcare is a leading provider of home-based catastrophic
injury and rehabilitation care, private duty nursing, and
supportive living services. Centria Healthcare Autism Services is
the largest provider of Applied Behavior Analysis (ABA) for
children with Autism Spectrum Disorder (ASD) across the state of
Michigan, with services in other states.
The Intake Specialist is responsible for initiating contact and
providing support to our clients seeking ABA therapy by smoothly
guiding them through the intake process. This role requires someone
who has excellent time management, is results-driven, and responds
positively to adjustments.
Success measures include adherence to Centria policies, flawless
execution of tasks, exceeding personal qualitative and quantitative
key performance indicator (KPI) metrics, and providing a timely,
positive customer service experience.
Duties And Responsibilities
The below reflects the essential functions considered necessary for
an Intake Specialist and shall not be construed as a detailed
description of all work requirements inherent in the job or
assigned by supervisory personnel. This job description is used as
a guide only and not inclusive of all responsibilities and job
Client Intake + Support
Receive initial connections with clients and develop strong
relationships with families.
Build and maintain relationships with families and guide them
through the diagnosis process.
Manage a high volume of communication with new families and
existing families waiting for a diagnosis.
Follow up with all logistics-related communication from initial
intake call to completed assessment.
Categorize client's needs, clarify information, resolve, and
provide solutions or alternatives.
Communicate statuses on all leads and referrals and report back
positive progress in services.
Participate in major projects and the implementation of new
initiatives and processes.
The role of the Intake Specialist acts as an individual contributor
with no direct reports.
Key Fiscal Responsibilities
The role of the Intake Specialist has no financial oversight.
These guidelines can be used to make a list of qualifications
required (or preferred) to perform the job successfully.
Bachelor's Degree, or equivalent work in Sales and/or
Two (2) to three (3) years of inside sales or phone-based
Successful sales conversations and sales presentations
Equipment And Technology Requirements
Basic computer skills
Working knowledge of laptop/desktop PC
Proficiency in Microsoft Suite (Word, Excel)
Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google
Knowledge And Skills
Proficiency in PC software, especially word processing and
Effective communication skills, both written and verbal, with
internal and external stakeholders;
Ability to build rapport with team members, explain complicated
information in an approachable and easily understood manner,
effectively handle challenging phone conversations, and represent
the Centria brand;
Ability to organize, prioritize, and handle multiple tasks, adhere
to established deadlines, and produce work that consistently meets
or exceeds team benchmarks;
Proven adaptability with a willingness to work both collaboratively
and individually to achieve desired business outcomes;
Excellent interpersonal and listening skills;
Aptitude for applying critical thinking and problem-solving
Demonstrated strong work ethic with attention to detail, accuracy,
Established track record of generating error-free work.
Centria's office hours are Monday through Friday from
8:30am-6:00pm. Additional time may be required to complete above
work or meet company objectives.
While performing the duties of this job, physical requirements such
as bending, reaching and lifting of up to 50 pounds may be
required. This role will require sitting a majority of the day as
well as walking as standing when needed. This role will require
close visual activity on multiple computer screens or monitors and
the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, Veteran status, or disability status. This job description
is not intended to be an exhaustive list of qualifications, skills,
efforts, duties, responsibilities, or working conditions associated
with the position. Centria reserves the right to amend this job
description at any time, with or without written notice.
Keywords: Centria Healthcare, Detroit , Intake Specialist, Other , Auburn Hills, Michigan
Didn't find what you're looking for? Search again!