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Intake Specialist

Company: Centria Healthcare
Location: Auburn Hills
Posted on: January 17, 2022

Job Description:

About Centria Healthcare

Founded in 2009 and headquartered in Farmington Hills, Michigan, Centria Healthcare is a leading provider of home-based catastrophic injury and rehabilitation care, private duty nursing, and supportive living services. Centria Healthcare Autism Services is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (ASD) across the state of Michigan, with services in other states.

Position Summary

The Intake Specialist is responsible for initiating contact and providing support to our clients seeking ABA therapy by smoothly guiding them through the intake process. This role requires someone who has excellent time management, is results-driven, and responds positively to adjustments.

Success Measures

Success measures include adherence to Centria policies, flawless execution of tasks, exceeding personal qualitative and quantitative key performance indicator (KPI) metrics, and providing a timely, positive customer service experience.

Duties And Responsibilities

The below reflects the essential functions considered necessary for an Intake Specialist and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.
Client Intake + Support
Receive initial connections with clients and develop strong relationships with families.
Build and maintain relationships with families and guide them through the diagnosis process.
Manage a high volume of communication with new families and existing families waiting for a diagnosis.
Follow up with all logistics-related communication from initial intake call to completed assessment.
Categorize client's needs, clarify information, resolve, and provide solutions or alternatives.
Communicate statuses on all leads and referrals and report back positive progress in services.
Projects
Participate in major projects and the implementation of new initiatives and processes.

Managerial Responsibility

The role of the Intake Specialist acts as an individual contributor with no direct reports.

Key Fiscal Responsibilities

The role of the Intake Specialist has no financial oversight.

Qualifications

These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.

Education
Bachelor's Degree, or equivalent work in Sales and/or Healthcare

Work Experience
Two (2) to three (3) years of inside sales or phone-based experience
Successful sales conversations and sales presentations experience

Equipment And Technology Requirements
Basic computer skills
Working knowledge of laptop/desktop PC
Proficiency in Microsoft Suite (Word, Excel)
Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

Knowledge And Skills
Proficiency in PC software, especially word processing and spreadsheet programs;
Effective communication skills, both written and verbal, with internal and external stakeholders;
Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Centria brand;
Ability to organize, prioritize, and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
Excellent interpersonal and listening skills;
Aptitude for applying critical thinking and problem-solving skills;
Demonstrated strong work ethic with attention to detail, accuracy, and quality;
Established track record of generating error-free work.

Working Conditions

Centria's office hours are Monday through Friday from 8:30am-6:00pm. Additional time may be required to complete above work or meet company objectives.

Physical Requirements

While performing the duties of this job, physical requirements such as bending, reaching and lifting of up to 50 pounds may be required. This role will require sitting a majority of the day as well as walking as standing when needed. This role will require close visual activity on multiple computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

Keywords: Centria Healthcare, Detroit , Intake Specialist, Other , Auburn Hills, Michigan

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