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Supervisor, Client Operations

Company: Publicis Collective
Location: Birmingham
Posted on: June 25, 2022

Job Description:

Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors, and provide a critical foundation to the agency.What you'll do:Macro TasksProject managementProcess improvementsBest practice sharingQuality assuranceReporting & ComplianceSystem ExpertSupervise 1-3 AssociatesDaily TasksWork hand-in-hand with Associate Director on team roles and responsibilities, and prioritizing key projects across the team.Manage Associates' workloadLead Associates' career development via teaching tasks and coaching skillsConnect with Strategy and Investment peers on account-specific requestOversee and manage agency tools and systems:Maintain system hierarchies, structure, and user securityFacilitate trainings for team membersCreate/enforce workflows & processesSupport Data Governance and PM compliancesTrouble-shoot any issues/questions that ariseEnsure compliance for tasks such as:Managing client - specific billing proceduresProduct codes and other systems workCompile client - specific reporting (e.g. publisher spend, diversity reporting)Participate in and/or lead team meetingsWhat you're like:Able to balance numerous, simultaneous work streamsAligned with taking the time to teach others how to do something vs. doing it for themMotivated to ensure a competent team, who has fun while achieving accomplishmentsOrganized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.Good at building relationships - a creative problem solver, a customer service expert, a great team player.A strong communicator - able to write clearly, speak professionally, and translate data analysis into insights.Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.QualificationsWhat we seek in a Supervisor:3+ year experience in planning, operations, finance, project management, or data analysis, preferable in a media agency or advertising agencyBachelor's Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or relatedMust have experience in MediaToolsProficiency in making progress/completing work, even with overlapping deadlinesAn individual who equally cares about his/her own career as well the AssociatesThe ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.Quantitative an analytical skills, yet willingness to embrace a role that requires a mix of art and scienceExperience developing and presenting your thoughts and ideas.Flexible and able to adapt to change in a fast-paced and constantly-changing environmentBrave voices who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others.Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments.A team player who enjoys learning, and is willing to lean in to new opportunities...with a smile.A future Associate Director with usAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Publicis Collective, Detroit , Supervisor, Client Operations, Other , Birmingham, Michigan

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