Bilingual Video Teller - Part Time
Company: Credit Union ONE of Michigan
Location: Lincoln Park
Posted on: June 25, 2022
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Job Description:
Enhances the member's experience by providing accurate,
professional, and consistent service to all members with a focus on
remarkable service, member satisfaction and retention.
Knowledgeable across all retail products and services presenting
the opportunity to identify additional member needs and referral
opportunities. Exhibits a high comfort level and proficiency with
technology devices and services and can effectively communicate
with members through video channels in a professional yet engaging
manner.
This position handles a variety of financial transactions including
check cashing, withdrawals, deposits, and loan payments.
Identifies, troubleshoots, and resolves member service issues. Also
backs-up the Contact Center and answers in-bound calls as directed
by their manager.
Essential Duties:
* Financial Transactions - Process all financial transactions and
service accounts - this includes, but is not limited to deposits,
withdrawals, loan payments, new accounts, problem resolution, order
debit card replacements, and other electronic services.
* Interactive Electronic Communication Service - Monitor and
professionally handle all interactive member transactions.
* Online account opening- Process new online account applications.
Review accounts and if needed refer to branch to finish account
opening process, close out applications due to suspected fraud and
fund approved accounts. Communicate with members about the status
of their applications.
* Contact center back-up- Answer in-bound calls as needed based on
call volume. Expected to answer in-bound calls four hours a week at
a minimum.
* Respond to member emails- Video tellers monitor incoming emails
and respond to member questions, concerns throughout their shift
when they are not processing a transaction for a member.
* Electronic Services - Educate members on various convenience
options including online/mobile/ATM/shared branching services and
sign-up members to use these.
* Technology Knowledge - Demonstrates strong familiarity with all
of Credit Union ONE's technological offerings and the ability to
educate and drive awareness of these channels to
* Product Knowledge - Maintains a high level of product and service
knowledge including all benefits and features as well as all
operational/systems issues related to offering, selling, and
booking or engaging in transactions for such products and services.
Fully engaged and strong awareness of any product promotions or
other special offers or other communication that may go to
membership.
* Cross Sales/Referrals - Identify opportunities for the expansion
of the product and service relationship with members and offer
additional appropriate credit union products/services including
convenient options that may fit their needs. This includes
additional account relationships as well as other products and
Refer the member to the appropriate staff who provide that product
or service.
* Results Orientation- Is keenly aware of personal, team,
departmental and organizational-wide Able to prioritize work
according to branch function/need/demand. Demonstrates the ability
to consistently exceed member services expectations while
multi-tasking various work functions.
* Learning Orientation-Actively participates in and completes all
ongoing required loan and sales training. Willingly adapts to
changes in work environment.
Minimum Requirements:
* High School Diploma or General Education Degree (GED).
* Minimum of one year of work - related experience. Work related
experience should consist of a background in financial services,
retail, or general sales. Educational experience, through in-house
training sessions, formal school, or financial industry related
curriculum, should be applicable to the financial, retail, or sales
industries.
* Must speak, read, and write fluent Spanish
* Possesses above average technology skills with experience in
Apple and Android products; able to assist members with tablets,
mobile devices, interactive/virtual equipment, online banking, and
web-based products.
* Exhibits a passion and commitment to great member service by
consistently delivering the service process to every member of
Credit Union ONE.
* Projects a professional image with a strict adherence to the
Credit Union ONE Professional Appearance Guidelines.
* Exceptional verbal, written and interpersonal communication
skills with the ability to apply common sense to carry out
instructions, read, analyze, and interpret documents, understand
procedures, write correspondence, and speak clearly to members and
employees.
* Exceptional oral communication skills with the ability to perform
onsite demonstrations of convenient related devices.
* Ability to deal with complex problems involving multiple facets
and variables in non-standardized
* Ability to work with no supervision while performing
Minimum $16/hr
We also offer advancement opportunities, paid holidays, tuition
assistance, student loan repayment assistance, 401k, and paid time
off.
Our company policy requires all new hires to submit proof of being
fully vaccinated for COVID-19 on their start date. Our company
adheres to all guidelines from government agencies, including the
EEOC and respects religious or ADA exemptions/accommodations.
Keywords: Credit Union ONE of Michigan, Detroit , Bilingual Video Teller - Part Time, Other , Lincoln Park, Michigan
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