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Order Administrator

Company: Nikon Metrology, Inc.
Location: Brighton
Posted on: August 8, 2022

Job Description:

Order Administrator

Why Nikon Metrology?
Joining Nikon Metrology is joining a global company and becoming part of the future, giving you the opportunity to enter into a career where you can help to shape and define innovation.

Order Administrator Benefits:
--- Medical, Dental, Vision, Life Insurance, Long Term Disability,
--- Critical Illness Insurance, Accident Insurance, Legal
--- 401k, Company Matching
--- Pet Insurance, Educational Reimbursement
--- Paid Holidays, Vacation and Sick Time!
--- Employee Discounts, Auto Supplier Discounts (Ford, Buick, Cadillac, GMC, & Chrysler)
--- $$Referral Bonus$$
--- Job based in Brighton

1. ORDER ADMINISTRATOR JOB PURPOSE:
This position will be responsible for accurate and efficient processing of incoming customer purchase orders by entering, coordinating, distributing and management of new and revised sales orders using a time-sensitive approach.

2. KEY AREAS OF RESPONSIBILITY:
Order Entry
--- Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
--- Communicate order exceptions and any other discrepancies to appropriate departments and team leaders.
--- Input orders with accuracy and understand how it impacts other departments and overall financial impact.
--- Complete appropriate paperwork and forms.
--- Understand customer requirements to ensure timely order fulfillment, accurate invoicing and prompt payment
--- Navigate customer websites to find and download purchase orders.
Return Orders
--- Knowledge of how returned items affect inventory and invoicing.
--- Work with Sales Order Entry Manager or Billing Coordinator to understand credit requirements.
--- Proper classification of Return Orders depending on customer return requirements

3. ANCILLARY RESPONSIBILITIES
Order Administrator Secondary Requirements
--- Adhere to and administer new customer credit documents, setup and processes.
--- Knowledge of state sales tax requirements as it relates to sales order processing.
--- Understanding of inventory movement.
--- Backup the front office with answering phones and greeting visitors as needed.
--- Assist customers with order acknowledgements, status and questions.
Order Administrator General Office
--- Work and communicate as a team to complete shared workload amongst order entry department
--- Accepts other duties as assigned
--- Ability to handle change with a positive attitude
--- Ability to multitask and re-prioritize work throughout the day
--- Assist sales and service department with questions

4. QUALIFICATIONS
Essential
--- Bachelor degree or 5+ year's business experience or equivalent work experience.
--- 2 years of two or more of the following areas: Shipping, Order Entry, Invoicing, Order Fulfillment, Purchasing and Inventory Movement.
--- 2 years of Microsoft Word and Excel, or similar applications.
--- 2 years of experience with working in Navision or other ERP software.
--- 2 years of general financial knowledge and/or background.
--- Strong attention to detail.
--- Resolves conflict in a positive manner.
--- Demonstrate superior customer service skills through verbal or written communication in a professional manner.
--- Ability to interact with all levels of department representatives both internally and externally
--- Must be able to work independently, problem solve and make decisions based on department procedures.
Desirable
--- Ability to read Spanish

5. COMPETENCIES
A) Core competencies
Be proactive:
--- Broad minded and well informed in order to act quickly and collaboratively
Seek new knowledge:
--- Ability to be innovative and expand knowledge with curiosity.
--- Generates and supports ideas to improve service to internal and external customers
Communicate well:
--- Possess diverse skills by thinking out of the box and communicating effectively with others
--- Ability to exhibit effective verbal and written communication skills
--- Communicates in a positive and respectful manner with customers and others within the organization.
Display integrity:
--- Work with diligence and sincerity as a responsible individual
Embrace diversity:
--- Welcome and value different talents, perspectives and diverse cultures

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
Must be able to sit for long periods of time

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as "protected veterans.

PI186123767

Keywords: Nikon Metrology, Inc., Detroit , Order Administrator, Other , Brighton, Michigan

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