Branch Team Lead
Company: Community Financial Credit Union
Location: Plymouth
Posted on: January 25, 2023
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Job Description:
Community Financial: We Create Belonging!
Would you like to be part of an organization that believes in being
passionate about what you do?
Be a part of a team that cares relentlessly about our members and
the communities we serve.
Join the CFCU team where we put our members and our team members
first!
Position Summary: The Branch Team Lead is charged with leading
their team to deliver exceptional member experiences. This leader
will advocate, nurture, and guide their team to promote and deliver
on our Member Engagement Manifesto. They will lead with head and
heart to not only cultivate a culture where member experience is
the core, but also the team member experience.
Essential Functions and Responsibilities: The minimum requirement
for any team member of our company is to work collaboratively and
cooperatively with others, with a commitment to a workplace of
dignity and respect, in compliance with Equal Employment
Opportunity standards and regulations. We also require, as a
minimum standard, that all team members have the ability to accept
direction and constructive criticism from supervisors and
managers.
Create a culture of "Huzzah!" that promotes clear celebration
points of goals and objectives, department strategies and
individual team member responsibilities.
Nurture and advocate for team members, ensuring optimal performance
through coaching and development.
Ensure consistent and engaging member experience is delivered and
aligned with our purpose, values, and manifesto.
Prepare branch formal performance evaluations (e.g. annual reviews,
CLPs, follow-up reviews), and ensure they are enacted with direct
reports.
Maintains professional and technical knowledge by tracking emerging
trends in branch operations.
Create a culture of clear expectations, department strategies and
individual team member responsibilities.
Monitor professional and technical knowledge by tracking emerging
trends in branch operations.
Achieve goals by pulling weekly reports, assisting with reporting,
and motivating team members.
Lead direct reports and provide guidance, mentorship, and coaching
as required. Identify opportunities to amplify performance and
develop appropriate plans to improve performance by identifying
appropriate training and resources.
Resolve member conflicts and escalate situations when
appropriate.
Maintain continual communication with the team by holding one on
one's and team meetings.
Perform other duties as directed.
Qualifications Required: High school diploma or equivalent.
2 years of progressive experience in a retail or service
environment and/or related experience.
Experience and a passion for leadership, performance management,
and team member development.
User of eservices products.
Proven ability leading people through change and driving innovation
by building a circle of safety.
Strong planning, organizational and time management skills.
Responsive and empathetic to requests and needs of others.
Excellent interpersonal and communication skills.
Ability to work well independently and as a team member.
Ability to build trust with others and remain open to ideas.
Ability to effectively problem solve and resolve conflict.
Ability to embrace ambiguity and manage change.
Ability to maintain confidentiality of sensitive and proprietary
information.
Ability to pass NMLS designation.
Proficiency using Microsoft Office Suite.
Qualifications Preferred: 3 years of progressive experience in a
retail or service environment and/or related experience.
Working Conditions: This position works in-office. In-office
working conditions are normal. Lighting, temperature, audio, and
work space are all sufficient. Work requires the ability to
constantly operate a computer and the ability to read, type, and
communicate.
Disclaimer/Intent and Function of Job Descriptions: The above
information on this description has been designed to indicate the
general nature and level of work performed by team members within
this classification. Because the nature of positions and job
functions can change over time, this job description is not
designed to contain or be interpreted as a comprehensive inventory
of all essential functions, duties, responsibilities and
qualifications required of team members assigned to this job. Job
duties may be changed or modified in the Credit Union's discretion.
The Credit Union will keep team members updated on key functions,
duties, and requirements of their position by communications from
the Credit Union and by updating the job description from time to
time. Any team member with questions about the nature of their job
duties is encouraged to consult with his or her supervisor.
Equal Employment Opportunity Policy:
Community Financial Credit Union is an equal opportunity employer
(M/F/D/V). We recruit, employ, train, compensate, and promote
without regard to race, religion, creed, color, national origin,
age, gender, sexual orientation, marital status, disability,
veteran status, or any other basis protected by applicable Federal,
State or local laws.
PI201830268
Keywords: Community Financial Credit Union, Detroit , Branch Team Lead, Other , Plymouth, Michigan
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