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Branch Team Lead

Company: Community Financial Credit Union
Location: Plymouth
Posted on: January 25, 2023

Job Description:

Community Financial: We Create Belonging!
Would you like to be part of an organization that believes in being passionate about what you do?
Be a part of a team that cares relentlessly about our members and the communities we serve.
Join the CFCU team where we put our members and our team members first!

Position Summary: The Branch Team Lead is charged with leading their team to deliver exceptional member experiences. This leader will advocate, nurture, and guide their team to promote and deliver on our Member Engagement Manifesto. They will lead with head and heart to not only cultivate a culture where member experience is the core, but also the team member experience.

Essential Functions and Responsibilities: The minimum requirement for any team member of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with Equal Employment Opportunity standards and regulations. We also require, as a minimum standard, that all team members have the ability to accept direction and constructive criticism from supervisors and managers.

Create a culture of "Huzzah!" that promotes clear celebration points of goals and objectives, department strategies and individual team member responsibilities.
Nurture and advocate for team members, ensuring optimal performance through coaching and development.
Ensure consistent and engaging member experience is delivered and aligned with our purpose, values, and manifesto.
Prepare branch formal performance evaluations (e.g. annual reviews, CLPs, follow-up reviews), and ensure they are enacted with direct reports.
Maintains professional and technical knowledge by tracking emerging trends in branch operations.
Create a culture of clear expectations, department strategies and individual team member responsibilities.
Monitor professional and technical knowledge by tracking emerging trends in branch operations.
Achieve goals by pulling weekly reports, assisting with reporting, and motivating team members.
Lead direct reports and provide guidance, mentorship, and coaching as required. Identify opportunities to amplify performance and develop appropriate plans to improve performance by identifying appropriate training and resources.
Resolve member conflicts and escalate situations when appropriate.
Maintain continual communication with the team by holding one on one's and team meetings.
Perform other duties as directed.

Qualifications Required: High school diploma or equivalent.
2 years of progressive experience in a retail or service environment and/or related experience.
Experience and a passion for leadership, performance management, and team member development.
User of eservices products.
Proven ability leading people through change and driving innovation by building a circle of safety.
Strong planning, organizational and time management skills.
Responsive and empathetic to requests and needs of others.
Excellent interpersonal and communication skills.
Ability to work well independently and as a team member.
Ability to build trust with others and remain open to ideas.
Ability to effectively problem solve and resolve conflict.
Ability to embrace ambiguity and manage change.
Ability to maintain confidentiality of sensitive and proprietary information.
Ability to pass NMLS designation.
Proficiency using Microsoft Office Suite.

Qualifications Preferred: 3 years of progressive experience in a retail or service environment and/or related experience.

Working Conditions: This position works in-office. In-office working conditions are normal. Lighting, temperature, audio, and work space are all sufficient. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate.

Disclaimer/Intent and Function of Job Descriptions: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications required of team members assigned to this job. Job duties may be changed or modified in the Credit Union's discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with his or her supervisor.

Equal Employment Opportunity Policy:
Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.


Keywords: Community Financial Credit Union, Detroit , Branch Team Lead, Other , Plymouth, Michigan

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