Senior Control Tower Specialist
Company: DSV Road Transport
Location: Auburn Hills
Posted on: January 27, 2023
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Job Description:
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in
Denmark. Since then, DSV has evolved to become the world's 3rd
largest supplier of global solutions within transport and
logistics. Today, we add value to our customers' entire supply
chain by transporting, storing, packaging, re-packaging, processing
and clearing all types of goods. We work every day from our many
offices in more than 90 countries to ensure a steady supply of
goods to production lines, outlets, stores and consumers all over
the world. Our reach is global yet our presence is local and close
to our customers. Read more at www.dsv.com
Location: Auburn Hills, MI
Division: Lead Logistics US
Job Posting Title: Senior Control Tower Specialist, Lead Logistics
US
Time Type: Full Time
SUMMARY
The DSV Senior Control Tower Specialist is responsible for
coordinating and managing service requests from customers with the
goal of meeting and exceeding customer expectations while obtaining
key factor goals. The ability to work in a fast-paced, challenging
environment is critical. Execution of duties will require a
team-oriented individual that is customer service focused, and able
to obtain a strong knowledge of systems and vendor capabilities.
This individual will be an integral part of the coordination of
transportation and operations of their assigned accounts(s).
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Works closely with team members to meet or exceed all customer
service requirements.
* Develops and maintains positive customer relationships.
* Communicates effectively with customers, partner vendors and team
members.
* Ensures the attainment of applicable key factors.
* Responsible for accurate data capture and system entry.
* Supports team members to ensure superior customer service.
* Provides remote and on-site support to teams located in the
customer service department and at customer locations.
* Utilizes the quality process to resolve customer service and
vendor issues.
* Assists with new account start-ups.
* Assists with the development and testing of new product
offerings.
* Proactively anticipates and resolves potential customer service
partner vendor and internal team issues.
OTHER DUTIES
* Performs other duties as needed
* Project work as required.
SUPERVISORY RESPONSIBILITIES
* N/A
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
* 2 years' experience in a logistics, customer service or related
field.
* High School Diploma or GED
Certificates, Licenses, Registrations or Professional
Designations
* N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
* Proficient typing and PC skills (Word/Excel)
Language Skills
* Able to speak and write fluently in English
Mathematical Skills
* General mathematics skills
Other Skills
* Excellent interpersonal communication with the ability to adapt
to and work within a team environment.
* Superior attention to detail and problem-solving skills.
* Ability to prioritize work in a multi-tasked, fast-paced
environment.
* Able to work flexible hours when required.
* Willing to make and meet commitments.
PREFERRED QUALIFICATIONS
* College degree in Logistics or Supply Chain management.
* 2 years' of industry experience.
PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her
hands to finger, handle or feel objects, tools or controls; reach
with hands and arms; stoop, kneel, or crouch; talk or hear. The
employee uses computer and telephone equipment. Specific vision
requirements of this job include close vision and distance vision.
Travel may be required by automobile, airplane, train, etc.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is
exposed to fumes or airborne particles, toxic or caustic chemicals.
The noise level in the work environment is usually low to moderate.
The physical demands and work environment characteristics described
above are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are
considered for employment without regard to race, creed, color,
national origin, age, sex, religion, ancestry, disability, veteran
status, marital status, gender identity, sexual orientation,
national origin, or any other characteristic protected by
applicable federal, state or local law. If you require special
assistance or accommodation while seeking employment with DSV,
please contact Human Resources at hr@us.dsv.com. If you are
interested in learning the status of your application, please note
you will be contacted directly by the appropriate human resources
contact person if you are selected for further consideration. DSV
reserves the right to defer or close a vacancy at any time.
DSV Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity.
We conduct our business with integrity, respecting different
cultures and the dignity and rights of individuals. When you join
DSV, you are working for one of the very best performing companies
in the transport and logistics industry. You'll join a talented
team of more than 75,000 employees in over 90 countries, working
passionately to deliver great customer experiences and high-quality
services. DSV aspires to lead the way towards a more sustainable
future for our industry and are committed to trading on nature's
terms.
We promote collaboration and transparency and strive to attract,
motivate and retain talented people in a culture of respect. If you
are driven, talented and wish to be part of a progressive and
versatile organisation, we'll support you and your need to achieve
your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
Keywords: DSV Road Transport, Detroit , Senior Control Tower Specialist, Other , Auburn Hills, Michigan
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