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FSO Team Lead

Company: Pyramid Consulting, Inc
Location: Detroit
Posted on: January 26, 2023

Job Description:

Immediate need for a talented FSO Team Lead with experience in the Information Technology. This is a 12+ months contract opportunity with long-term potential and is in Detroit, MI. Please review the job description below.

Key Responsibilities:

  • Team management skills, managing a team of minimum 10+ resources
  • Responsible for handling multiple sites(hospitals/clinics) .
  • Drive and motivate the team
  • Customer relationship building
  • Customer escalation management
  • ServiceNow experience preferred
  • SLA and KPI management
  • Good knowledge on field services management (Desktop/End user computing)
  • Incident and request management
  • Familiar with ticketing tool
  • Reviewing technicians' performance and utilization review
  • On call support
  • Report generation from ticketing tool

    Our client is a leading Information Technology, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Keywords: Pyramid Consulting, Inc, Detroit , FSO Team Lead, Other , Detroit, Michigan

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