FSO Team Lead

Company: Pyramid Consulting, Inc
Location: Detroit
Posted on: January 26, 2023

Job Description:

Immediate need for a talented FSO Team Lead with experience in the Information Technology. This is a 12+ months contract opportunity with long-term potential and is in Detroit, MI. Please review the job description below.

Key Responsibilities:

Team management skills, managing a team of minimum 10+ resources
Responsible for handling multiple sites(hospitals/clinics) .
Drive and motivate the team
Customer relationship building
Customer escalation management
ServiceNow experience preferred
SLA and KPI management
Good knowledge on field services management (Desktop/End user computing)
Incident and request management
Familiar with ticketing tool
Reviewing technicians' performance and utilization review
On call support
Report generation from ticketing tool

Our client is a leading Information Technology, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
#DEL

Keywords: Pyramid Consulting, Inc, Detroit , FSO Team Lead, Other , Detroit, Michigan

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