Patient Service Coordinator - Monroe Eye Care - Full Time - Days
Company: ProMedica Senior Care
Location: Newport
Posted on: January 26, 2023
Job Description:
Being a part of a large family has advantages. With more than
500 ProMedica Physicians and advanced practice providers, our
network is the region's most complete, with connections to leading
hospitals and a wide spectrum of health services. ProMedica
Physicians have locations serving northwest Ohio and Southeast
Michigan, all working together with a single mission: the health of
our communities. Position SummaryKey member of a patient centric
care delivery model for high quality and service within the office
setting. Performs at or above the standards of care set for the
superior patient experience in clinical and non-clinical settings.
Able to proficiently and effectively navigate through multiple
information technology platforms, EHR work queues and applications
to provide and support best practices/protocols, value based care,
supporting, implementing, and demonstrating the Core Values of
ProMedica.
- Immediately greets patients and visitors as they make contact
with the practice.Registers new patients and verifies patient
demographics and insurance information on existing patients as they
arrive for their appointment. Answers and/or triages patient
telephone calls, records complete and accurate messages and obtains
necessary instructions from the provider, office manager, nurses,
etc. when appropriate.Coordinates the scheduling of patient
appointments following the appropriate processes and
procedures.Reschedules patients for follow up as requested by
providers.Collects the appropriate co-payment, deductible or visit
fee; as well as, outstanding balances when appropriate.Provides
excellent patient service by documenting information accurately,
promptly and legibly in order to meet regulatory requirements and
practice standards. Utilizes medical charts, forms, practice
management systems and all forms of electronic communication
efficiently.Communicates professionally with patients, providers,
and co-workers at all times. Supports internal and external
customers, to maintain a superior customer experience across the
continuum of care through teamwork.Maintains the provider schedule
to meet customer service, access, and productivity standards of the
office.Assists clinical staff and/or providers with outgoing phone
calls to patients, pharmacies, or other providers as
appropriate.Participates in practice staff meetingsMay function as
a Medical Scribe. Must follow System Policy SP17-14 while
functioning in this role.Accurately completes and submits the daily
charge and payment reconciliation process.Performs other duties as
assigned.
- High school graduate or its equivalent. Must be able to
understand directions (written and verbal), communicate and respond
to inquires.Able to promote a strong commitment towards achieving
outstanding internal and external customer satisfaction.General
computer and typing proficiency. Independent judgment and excellent
interpersonal skills requiring minimal supervision and guidance.
Minimum of 1 year experience in a customer service or clerical
setting. ProMedica is a mission-based, not-for-profit integrated
healthcare organization headquartered in Toledo, Ohio. For more
information, please visit
www.promedica.org/about-promedicaQualified applicants will receive
consideration for employment without regard to race, color,
national origin, ancestry, religion, sex/gender (including
pregnancy), sexual orientation, gender identity or gender
expression, age, physical or mental disability, military or
protected veteran status, citizenship, familial or marital status,
genetics, or any other legally protected category. In compliance
with the Americans with Disabilities Act Amendment Act (ADAAA), if
you have a disability and would like to request an accommodation in
order to apply for a job with ProMedica, please contact
employment@promedica.orgEqual Opportunity Employer/Drug-Free
Workplace
Keywords: ProMedica Senior Care, Detroit , Patient Service Coordinator - Monroe Eye Care - Full Time - Days, Other , Newport, Michigan
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