Field Based Healthcare Sales Representative - Detroit, MI

Company: UnitedHealth Group
Location: Detroit
Posted on: January 27, 2023

Job Description:

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

The Field Based Healthcare Sales Representative role is responsible for increasing patient engagement through direct member in-person and telephonic outreach in the community, including in physician offices, hospitals, sub-acute facilities and long-term care settings, of eligible patients.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 9:00am to 5:30pm EST . It may be necessary, given the business need, to work occasional overtime.

Primary Responsibilities:

• Identify innovative strategies to enroll patients into the Landmark Health program.
• Develop the relationship between Landmark and hospital personnel, patients, physicians, community organizations, retirement communities, assisted living, primary care, and skilled nursing facilities
• Coordinate meetings with community providers, home health providers, facility discharge planners, and health plan case managers; including preparation and delivery of presentations on Landmark's services.
• Uses critical thinking skills to create outreach strategies that are designed to maximize patient awareness and registration into Landmark's program.
• Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
• Successfully meet and/or exceed engagement monthly targets
  Competency:
  
  To perform the job successfully, an individual should demonstrate the following competencies:
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow.
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    
    Required Qualifications:
    • High School Diploma / GED (or higher)
    • 2+ years of related experience in a sales, direct marketing or Healthcare customer service capacity
    • Proficient in the use of Microsoft Office Word, Excel and PowerPoint
    • Access to reliable transportation required; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policy
    • Ability to work our normal business hours of 9:00am to 5:30pm EST
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
      Preferred Qualifications:
      • Bachelor's Degree (or higher)
      • Prior experience in healthcare
        Soft Skills:
        • Ability to work in an entrepreneurial environment with minimal supervision
        • Achievement mindset: ability to consistently hit sales targets
        • Ability to multi-task and work in a dynamic environment
        • Exceptional communication and project management skills
        • Proven success with time management and territory organizational skills
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Keywords: UnitedHealth Group, Detroit , Field Based Healthcare Sales Representative - Detroit, MI, Other , Detroit, Michigan