Plasma Center Receptionist
Company: Takeda
Location: Ypsilanti
Posted on: January 27, 2023
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Job Description:
By clicking the "Apply" button, I understand that my employment
application process with Takeda will commence and that the
information I provide in my application will be processed in line
with Takeda's Privacy Notice and Terms of Use. I further attest
that all information I submit in my employment application is true
to the best of my knowledge.Job DescriptionThis is not a sedentary
position. Standing for several hours is requiredAbout BioLife
Plasma ServicesEvery day at BioLife, we feel good knowing that what
we do helps improve the lives of patients with rare diseases. While
you focus on our donors, we'll support you. We offer a purpose you
can believe in, a team you can count on, opportunities for career
growth, and a comprehensive benefits program, all in a fast-paced,
friendly environment.BioLife Plasma Services is a subsidiary of
Takeda Pharmaceutical Company Ltd.OBJECTIVES/PURPOSEProvides
receptionist support to the plasma collection center, under the
general direction of the Plasma Center Manager. Primarily provides
customer service and performs administrative duties.All below
listed responsibilities must be completed in compliance with
federal, state, local and company-specific regulations related to
quality of product, employee and donor safety, and to the proper
performance of day-to-dayactivities. Employees must also maintain
complete and accurate records, in accordance with
cGMP.ACCOUNTABILITIESAdministrative functions related to new
donors, repeat donors and SPE only donors that include but are not
limited to (60%):Verifying appointment timesAssisting donors with
future appointmentsEnsuring repeat donors scan in electronic
systemCreating or pulling donor record filesVerifying prior
donationsRequesting identification for new donorsNotifying the
appropriate personnel that visitor/donor has arrivedContact donors
to remind them of physical appointmentsMaintain orderly filing
system, purging records as neededAnswers incoming phone calls in a
timely manner exhibiting strong customer service skills.
(20%)Greets all visitors to the facility including new and repeat
donors in a timely manner exhibiting strong customer service skills
(20%)DIMENSIONS AND ASPECTSTechnical/Functional (Line)
ExpertiseIncumbent should have strong interpersonal skills and be
an excellent communicator who can successfullyJob Description /
Role ProfileInteract with visitors and customers.Requires excellent
English language comprehension, both written and verbalAbility to
perform basic functions on a computer; ability to type.Must be able
to prioritize work and handle multiple projects
simultaneouslyMaintain general cleanliness of work area and assist
other work areas as needed to ensure a clean and professional
environment.Ability to read and follow Standard Operating
Procedures (SOPs) and to maintain complete and accurate
records.LeadershipIntegrityFairnessHonestyPerseverancePutting the
patient at the centerBuilding trust with societyReinforcing our
reputationDeveloping the businessDecision-making and AutonomyRefers
to Center Manager for guidance on complex, medium-impact or above
decisions (internal)Refers to management team for escalated
donor/employee concerns (internal)InteractionResponsible for
providing exceptional customer service to donors (external) and
fellow employees (internal)Attend staff meetings and other team
meetings as required.Good verbal communication and customer service
skills.Ability to multi-task and work as a team
player.InnovationCoordinates will all other center roles to
effectively problem solve, ensure safety of staff and donors, and
provide an exceptional customer experience.Supports the center
management team in identifying operational opportunities for
continuous improvement, initiating changes to center processes as
needed, through use of company approved procedures (including but
not limited to 5S, Value Stream Mapping and
Kaizen).ComplexityProduction environment requiring the ability to
walk and stand for the entire work shift.Requires occasional
leaning, bending, stooping, crouching, reaching above shoulders and
below knees and the ability to walk and stand for entire work
shift. May lift up to 5 lbs. occasionally.EDUCATION, BEHAVIOURAL
COMPETENCIES AND SKILLS:Essential: High School Diploma or
equivalent requiredDesired: Ability to read and follow Standard
Operating Procedures (SOPs) and to maintain complete and accurate
records. Experience in a laboratory, hospital, or other regulated
environment is a plusADDITIONAL INFORMATIONFLSA Classification (US)
- Non-ExemptOther duties and responsibilities as assigned.EEO
StatementTakeda is proud in its commitment to creating a diverse
workforce and providing equal employment opportunities to all
employees and applicants for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, gender
expression, parental status, national origin, age, disability,
citizenship status, genetic information or characteristics, marital
status, status as a Vietnam era veteran, special disabled veteran,
or other protected veteran in accordance with applicable federal,
state and local laws, and any other characteristic protected by
law.LocationsUSA - MI - YpsilantiWorker TypeEmployeeWorker
Sub-TypeRegularTime TypeFull time
Keywords: Takeda, Detroit , Plasma Center Receptionist, Other , Ypsilanti, Michigan
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