Call Center Associate (ONSITE To HYBRID)

Company: Aston Carter
Location: Warren
Posted on: March 19, 2023

Job Description:

Loss Draft Call Center PositionMust be 30 minutes of less from Troy, Michigan!This is an ONSITE position for 3 Months then you will transition to HYBRID! Shifts: 8am to 4:30pm during training, the first 12 weeks. Schedule to stay the same after. Fully On-Site position for first 3 months. Then after that you can go Hybrid BASED off performance and attendance! Pay: Discussed in InterviewDuties: The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Most of the time there is more information or guidelines that need to be MET before these funds can be released. ---Minimum of 25 calls per day ---Associates must be willing to listen and understand the customer's frustration ---Must be able to stay calm under pressure ---Should not cut off the customers ---Be able to problem solve with the customer and make them feel at ease Will also be documenting all conversation and details into a multi-screen computer system D ocumenting into Excel Skills: customer service, loss claims, homeowner insurance, property damage, storm disasters, disaster claims Additional Skills & Qualifications: - 1+ years of office experience in a customer service, administrative, data entry or production role - ATTENDANCE is MANDATORY during contract. - Tech savvy - able to use multiple monitors, multiple programs running at one time - At least 35 WPM - Great verbal and written communication skills - Analytical, ability to solve a problem (in this case the claim) -Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors. Processing must meet all compliance requirements. NICE TO HAVE: - Basic to intermediate excel skills - Insurance or mortgage experience in any capacity -Homeowner claims experience Experience Level: Intermediate Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Detroit , Call Center Associate (ONSITE To HYBRID), Other , Warren, Michigan