FSO Team Lead

Company: CYNET SYSTEMS
Location: Detroit
Posted on: March 20, 2023

Job Description:

Job Description:

Team management skills, managing a team of minimum 10+ resources.
Responsible for handling multiple sites(hospitals/clinics).
Drive and motivate the team.
Customer relationship building.
Customer escalation management.
ServiceNow experience preferred.
SLA and KPI management.
Good knowledge on field services management (Desktop/End user computing).
Incident and request management.
Familiar with ticketing tool.
Reviewing technicians performance and utilization review.
On call support.
Report generation from ticketing tool.

Keywords: CYNET SYSTEMS, Detroit , FSO Team Lead, Other , Detroit, Michigan

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