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FSO Team Lead

Location: Detroit
Posted on: March 20, 2023

Job Description:

Job Description:

  • Team management skills, managing a team of minimum 10+ resources.
  • Responsible for handling multiple sites(hospitals/clinics).
  • Drive and motivate the team.
  • Customer relationship building.
  • Customer escalation management.
  • ServiceNow experience preferred.
  • SLA and KPI management.
  • Good knowledge on field services management (Desktop/End user computing).
  • Incident and request management.
  • Familiar with ticketing tool.
  • Reviewing technicians performance and utilization review.
  • On call support.
  • Report generation from ticketing tool.

Keywords: CYNET SYSTEMS, Detroit , FSO Team Lead, Other , Detroit, Michigan

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