Operations Supervisor
Company: Superpedestrian
Location: Detroit
Posted on: May 27, 2023
Job Description:
Superpedestrian is engineering the future of micromobility. The
Superpedestrian team is composed of some of the most talented
operations specialists, policy managers, designers and engineers,
all focused on transforming the future urban mobility. Our
scooters, called LINK, were designed to prioritize safety from the
inside out, and our Superpedestrian team is dedicated to building
meaningful local and city partnerships across the world. Join
us!
We are looking for operations professionals eager to get in with a
well established tech-enabled mobility provider from the ground up.
We're looking for people that are eager to help operate a
sustainable operation and to help us build upon and improve our
existing processes. You must be generally handy and app-savvy and
interested in full time and/or part time work to help keep our
scooter fleet running smoothly.
What You'll Do:
- Executes all daily operations activities in order to support
asset deployment, asset collection
- Handles scooter charging activities and safety inspections
- Redeploys scooters from low to high utilization areas per
direction of Operations leadership
- Responsible for providing leadership to the shift conducting
asset deployment and collection
- Holds shift accountable for deployment, rebalance, and pick up
targets
- Triages operational issues and assists team and management with
resolution
- Assists with new hire training and development
- Support leadership in addressing any city complaints from
acknowledgement to completion
- Assists Scooter Technicians in some basic repairs as
needed
- Enforce work rules and procedures defined by leadership
- Delegating tasks to optimize available resources for completion
of work
- Act as primary point of contact for leadership and escalate
challenges promptly
- Must have availability to work some nights and weekends
- Other duties as assigned
What You'll Bring:
- Must be 21 years or older with a Valid Driver's License &
comfortable driving a van
- 1+ years experience with urban mobility operations
- Prior experience delegating tasks and leading peers in
completion of work tasks
- App savvy and handy with a cell phone
- Must be able to lift a 65+ pound scooter 50+ times per shift
without assistance
- Must be able to follow written and verbal instructions
- Experience interpreting and adhering to Standard Operating
Procedures
- Respond to management direction, and proactively communicate
with your team
Preferred:
- Interested in learning more about the future of urban mobility
and design
- Retail or customer service experience
- Warehouse experience
Why you'd want to join us: (Perks)
- Competitive benefits with company subsidized medical, dental,
vision & disability insurance, paid holidays, and a 401k plan
- On the job training with a leadership team that is committed to
growth and development of all employees
- A team of awesome, like-minded, driven people that support each
other, and mentors across the top echelons of the industry
- The chance to have your voice heard and help shape
Superpedestrian's future
- A commitment to an actively anti-racist environment
- The chance to have your voice heard and help shape
Superpedestrian's future
- Interested in learning more about the future of urban mobility
and design
If you are ready to make a sustainable impact in your community,
work with a mission driven team and are excited about joining a
growing and innovative company, apply now!
Superpedestrian actively encourages applicants of all backgrounds.
If you think you meet most of the requirements, but not every
single point on the job description, please apply! We'd love to
have a chat and see if you'd be a great addition to our team.
Keywords: Superpedestrian, Detroit , Operations Supervisor, Other , Detroit, Michigan
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