Accounts Receivable Representative

Company: Concentra
Location: Franklin
Posted on: May 28, 2023

Job Description:

Overview:Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.Do you want to use your problem solving skills and expertise knowledge of finance to help heal the workers of America? At Concentra, we serve 44 states in 522+ clinics across the country. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers (internal and external) first.The Accounts Receivable Representative is responsible for account resolution via communications with employers, insurance companies, Third Party Administrators (TPA) and labs. The representative ensures the company receives payments for services provided, resolving discrepancies, and records these transactions accordingly.Responsibilities:Collect payment from customers and accurately record in systemCommunicate with customers/payers to request payment status and arrange payment plans per policyInitiate collections on accounts and balances past dueCollaborate with the A/R Supervisor to reconcile accounts receivable on a periodic basisMail correspondence for standard past due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent account holders to request paymentVerify discrepancies and resolve customer billing questions or concernsSchedule follow-up reminders while working assigned portfoliosPost adjustments when necessary and within compliance of company policyRequests records when necessary to help settle past due balancesCarry out billing, collection and reporting activities according to specific deadlinesMonitor customer account details for non-payments, delayed payments, and other irregularitiesMaintain accounts receivable customer files and recordsAssist with month-end close responsibilitiesEnsure account resolution via communications with employers, insurance companies, TPAs and labsAddress incoming customer service calls with clientsSubmit employer profile updates and information as necessaryProcess rebills for open or corrected account balancesCorrect insurance information and redirect bills to appropriate payerUpdate employer changes (contact names or address) and resubmit corrected billsDocument actions in practice management systemManage aging reportsProcess correspondenceThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications:Education/credentialsHigh school diploma or GED equivalentSome college coursework in medical billing preferredJob-related experienceCustomarily has at least one or more years of collections experienceCollection experience in occupational health field preferredJob-related skills/competenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesExcellent communication, writing, and documentation skillsOrganizational skillsProblem solving skillsAbility to handle multiple tasksAbility to work independently and meet/exceed client's needsFamiliarity with Microsoft Excel, Outlook, WordAdditional Data:401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsThis job requires access to confidential and critical information, requiring ongoing discretion and secure information management.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Concentra is an Equal Opportunity Employer, including disability/veterans

Keywords: Concentra, Detroit , Accounts Receivable Representative, Other , Franklin, Michigan