Premium Clubs Supervisor, Little Caesars Arena

Company: Delaware North
Location: Detroit
Posted on: May 28, 2023

Job Description:

The Opportunity
Delaware North Sportservice is hiring part-time Premium Services Supervisors to join our team atLittle Caesars Arena in Detroit, Michigan. As a Premium Services Supervisor, you will ensure all food service and hospitality operations are efficiently carried out while guests receive the highest quality of customer service.
Minimum pay rate: $15.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

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  Weekly pay
  
  
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  Employee assistance program
  
  
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  Training and development opportunities
  
  
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  Employee discounts
  
  
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  Flexible work schedules
  
  
  Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
  Responsibilities
  
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    Train and supervise associates and observe job performance.
    
    
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    Ensure associates properly set up events for guests; conduct walk-throughs to check for any issues.
    
    
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    Ensure all food presentations and displays meet company standards.
    
    
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    Ensure responsible alcohol service and reports any violations and that staff is adhering to company policies for alcohol.
    
    
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    Resolve guest complaints, with the assistance of the department manager.
    
    
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    Ensure that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensure replacement stock is ordered.
    
    
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    Ensure all sanitation practices are used and Department of Health guidelines are followed.
    
    
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    Performs other duties as assigned.
    
    
    Qualifications
    
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      Minimum of 6 months to 1 year of service experience in the hospitality industry
      
      
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      Excellent guest service skills.
      
      
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      Detail-oriented with strong organizational skills.
      
      
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      Ability to work accurately, efficiently, and courteously in a high-pressure environment.
      
      
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      Good leadership and training skills; ability to teach others as well as delegate tasks.
      
      
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      Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences.
      
      
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      Able to follow job procedures and manager instructions.
      
      
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      Basic math skills; ability to accurately account for cash and inventory.
      
      
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      Ability to work nights and weekends
      
      
      Physical Requirements
      
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        Standing and walking for entire length of shift.
        
        
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        Frequently required to reach up to 6-7 feet, twist at waist, bending and squatting.
        
        
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        Ability to lift up to 50 lbs.
        
        
        Who We Are
        Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
        At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
        Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Detroit , Premium Clubs Supervisor, Little Caesars Arena, Other , Detroit, Michigan