SVS Vision - Customer Care Specialist - Mt. Clemens, MI

Company: SVS Vision, Inc.
Location: Mount Clemens
Posted on: May 28, 2023

Job Description:

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.
Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Receptionists have supplemental earning potential. They can make additional earnings by scheduling patient appointments; this is in addition to their regular compensation. Receptionists could also enjoy free designer glasses every year along with incredible discounts.

Job Summary:

No experience necessary, we are willing to train!

*Training is held at the SVS Vision Corporate office, Hybrid schedule starts after training*

SVS Vision Customer Care Specialist will be responsible for the online presence of the company. Specialists create a positive impression while answering inquiries from the SVS Vision website, reviews, appointments, and inbound phone calls to the corporate office.

Responsibilities include but not limited to:

General Duties and Responsibilities:

• Hybrid schedule after training is completed
• Excellent customer service and communication skills
• Ability to work as a team member
• Ability to multi-task with frequent interruptions and maintain accuracy
• Maintains confidentiality in all areas of responsibility
• Answering Call Center Multi-line telephone calls
• Handling high volume of customer calls
• Detailed attention to patients' needs and concerns
• Processing web-based inquiries from ticket platform
• Assist with eligibility and insurance questions
• Assist with order and receipt breakdown
• Assist with warranty and product information
• Exhibits excellent work ethic
• Good written and verbal communication skills
• Attention to detail and follow through
• Strong organizational abilities
  
  Minimum Requirements:
  
  • Professional Communication Skills
  • Teamwork oriented
  • Excellent Customer Service skills
  • Dependable/great work ethic
  • Computer knowledge
  • Basic typing and mathematical skills
  • Strong MS skills
  • Data entry skills
    
    Our team members enjoy the following:
    
    • Energetic environment
    • Team-oriented staff
    • Vacation and personal time off
    • 401(k) plans
    • Medical, dental and vision benefits
    • Life and disability insurance
    • Opportunity for growth within the company
    • Rewards and Recognition for outstanding performance
    • Family- oriented company

Keywords: SVS Vision, Inc., Detroit , SVS Vision - Customer Care Specialist - Mt. Clemens, MI, Other , Mount Clemens, Michigan