SWx Platform Operations NA Regional Lead
Company: Stellantis
Location: Auburn Hills
Posted on: May 28, 2023
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Job Description:
Stellantis' SWx organization was established to build the most
captivating customer experiences on the latest frontier of
Automotive Technology. Connectivity brings the customer and the car
closer together than ever before and allows Stellantis to build
unique experiences that enhance our products, our brands, and our
customer's lives. The Stellantis SWX organization supports new
connected car applications used by Stellantis customers, covering a
myriad of technologies and systems and ranges from in-vehicle to
off board systems. The systems are complex in that they cover cloud
platforms, user channels, back-office systems, contact centers,
various partners, and integration with third party systems. All of
these systems are developed to support high availability and fast
response as expected by our customers. In addition, the
connectivity systems developed by Stellantis are global (build once
deploy globally) with regional adaptations. The responsibilities of
the SWx OP4C Platform Operations NA Regional Lead include, but are
not limited to, the following: Manage the day-to-day activities of
the NA support team with a focus on reducing MTTR while having
issues fixed correctly the first timeMonitor, detect and address
incidents that impact any connected services or software
functionalityTroubleshoot and triage incidents to appropriate
teamsOversee the handling of major incidents to make sure all
actions are being taken to quickly restore serviceIdentify and
implement real-time or synthetic monitoring to avoid customer
impactSmoke/regression testing to ensure production environment is
working as expectedChange managementRequest management and
knowledge managementImplement process improvementsManagement
reporting, operational coordination, and communicationCoordination
between all pillars of the connected vehicle organization
(commercial, marketing, hardware, software, suppliers, etc.)
EOE/Disability/Veteran PDN-99213776-6631-47f5-9d82-206a4f71cbc2
Keywords: Stellantis, Detroit , SWx Platform Operations NA Regional Lead, Other , Auburn Hills, Michigan
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