Branch Service Specialist (Universal Banker)
Company: Michigan Schools and Government Credit Union
Posted on: September 19, 2023
Founded by a small group of educators, Michigan Schools &
Government Credit Union (MSGCU) has been providing quality
financial services to the community for more than 69 years and
welcomes everyone in Michigan to bank with us. We are financial
champions committed to helping our members achieve financial
success by rallying behind them and their goals. As the sixth
largest Credit Union in Michigan, MSGCU has 19 branch offices, soon
to be 20 in southeast Michigan, over 400 team members, 140,000
members, $3.3 billion in assets, and a 95% member satisfaction
rating for two decades. We are a caring organization that strives
to ensure an equitable and inclusive culture where everyone is
valued and respected. Our dedication to team member engagement has
contributed to the honor of being named a Top Workplace by The
Detroit Free Press ten years in a row.
If you have a passion for helping people and providing exceptional
and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be
Branch Service Specialists will work an average of 40 hours per
week during our branch hours: Monday-Wednesday 9am-5pm, Thursday
and Friday 9am-6pm, and Saturday 9am-1pm.
Overview of Responsibilities: Performs a broad range of member
sales and service functions as well as teller transactions to
deliver the desired member experience. Focuses on listening to
identify member needs, asking questions and cross selling products
and services as effective solutions in order to build loyal member
relationships. Works as a productive, cooperative and engaged team
member to serve members and reach individual and branch team
Essential Duties and Responsibilities:
Uses a consultative approach when serving members, asking high
impact questions to identify and meet member needs, both perceived
and unperceived. Listens for member cues and uses in depth
knowledge of our products and services in order to cross sell and
offers solutions for member needs by focusing on the benefits and
value to the member.
Follows MSGCU's service standards to complete teller transactions
and member service responsibilities with focus and understanding in
order to ensure accurate processing and to balance teller drawer
and checks at end of day. Teller transactions include, but are not
limited to: cashing checks, processing deposits and withdrawals,
making member payments, processing certificate of deposit
transactions, and member account maintenance. Member service
responsibilities include, but are not limited to: processing loan
applications, opening new memberships, opening IRAs, setting-up
automated services and supporting Call Center as needed.
Understands and adheres to all MSGCU policies, procedures, and
guidelines for both the Member Service and Teller roles.
Effectively explains ownership options to members; eligibility
requirements for membership; and ensures that all paperwork,
documentation, and signatures are completed accurately as
Exceeds member service expectations and builds trusting
relationships with members by being the financial expert and shows
a sincere interest in the member and their financial success.
Uses Creating Member Loyalty skills to effectively handle member
complaints and resolve issues by working with members to identify
mutually beneficial solutions.
Offers Credit Life, Credit Disability, and GAP when identified in
our members' best interest and in order to protect them and
Generates new business by asking for the business and for
Maintains familiarity with competitor fees and products and has a
general understanding of the current financial environment.
Actively engages with the branch team to ensure members are served
efficiently and promptly.
Essential Knowledge, Skills, and Abilities:
Member Focus: Builds strong member relationships
(internal/external) by using effective listening skills to gain
insight into member needs and identifying opportunities to benefit
the member, efficiently resolving problems, and providing superior
quality service in a professional, efficient, and courteous manner.
Behavior consistently demonstrates engagement with members and
commitment to MSGCU initiatives in support of our mission and
Action Oriented: Takes on new opportunities and tough challenges
with a sense of urgency, high energy, and enthusiasm. Completes
responsibilities with a high level of excellence, professionalism,
efficiency, accuracy, and responsibility for outcomes.
Communicates Effectively: Actively listens, provides timely and
helpful information, shares, collaborates and participates in team
Instills Trust: Gains the confidence of others by modeling honesty,
integrity, authenticity, and behaviors that align with
organizational values. Makes responsible choices and exemplifies
courage by stepping up to address difficult issues.
Self-Development: Actively seeks new ways to grow and be challenged
using both formal and informal development channels; demonstrates a
willingness to step into other areas as requested.
Demonstrated effective sales skills or ability to perform sales
Demonstrated proficiency with technology and software, and
functionally able to operate other standard office equipment.
Above average reasoning, mathematical, and language ability.
Essential Preparation and Experience:
High school diploma or GED; and
6 months of experience as a teller in a financial institution or as
a retail sales representative/cashier; and
2 years retail sales experience, or
Associate degree preferably in Business Administration, Marketing,
Accounting or Finance, or
1 year of member/customer facing experience within a financial
Office and branch location environment with little discomfort from
noise, extreme temperature, dust, or other factors.
Required to travel throughout MSGCU's service area in order to
support other branches as business needs require.
Exposed to potentially hazardous condition, such as robbery.
Receives detailed instructions and procedures to be followed on an
annual basis to minimize risk.
This work involves sitting most of the time with brief periods of
walking or standing and may occasionally require lifting and/or
moving up to 10 pounds.
Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team
members. Generous health benefits, vacation time, retirement plan
contributions and discounts on loans and phone service also come
with the job.
Base hourly pay begins at $17.40 / hour
Team members in this role are eligible to earn incentives as part
of our variable compensation plan
Medical, dental and vision on your first day! You can choose the
most generous Health Savings Account (HSA)-eligible medical plan
with no monthly premium for you (and your family)
If you are at least 21 years old, you will receive a 3%
contribution from MSGCU, and a 100% match for the next 7% you
contribute to your 401(k)
You will enjoy 13 paid holidays and up to 120 hours of PTO your
first year of service (pro-rated based on start date)
Keywords: Michigan Schools and Government Credit Union, Detroit , Branch Service Specialist (Universal Banker), Other , Saline, Michigan
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