Certified Medical Assistant / CMA - Fallen Timbers Family Practice - Full Time
Posted on: September 20, 2023
Functioning as a team member within a patient centric care delivery
model for high quality and service within the practice setting.
Able to proficiently and effectively navigate through multiple
information technology platforms and applications. Renders direct
patient care services under supervision demonstrating ProMedica's
values to the patient.
1. Reports for scheduled shifts on time and in a professional
manner with regard to behavior, telephone courtesy, dress,
identification, and communication with patients' colleagues, and
2. Works closely with the provider and leadership to continually
improve the patient experience though daily patient care, clerical
support, ongoing projects and assumes additional duties as needed
in a self-directed manner.
3. Prepares the patient for the visit by taking vital signs,
documenting and order entry within the EPIC system, arranging and
coordinating support and ancillary services for patient care,
preparing patient rooms for visits, stocking exam rooms, preparing
schedules, and providing general support to the providers and
patients. Performs specific specialized tests (i.e. pulmonary
function tests, phlebotomy procedures) as needed.
4. Provides for a safe patient experience through adherence to
clinical protocols, regulatory requirements, manufacturer standards
and reports any potential equipment malfunctions or safety
violations. Determines potential equipment needs for clinician
visit and sets up exam rooms accordingly. Is skilled in assisting
clinicians with treatments, dressings and other tasks
5. Communicates effectively with patients, peers and all members of
the health care team. Listens and responds to verbal and non-verbal
communication of patients, families and staff members. Relates to
patients in caring manner. Relays complete and pertinent
information in verbal and written form appropriate to the ages of
patient served. Demonstrates understanding of legal implications of
charting, documents clearly and objectively all encounters with
6. Within scope of Medical Assistant, demonstrates exemplary
clinical knowledge and focuses on customer service to answer and
triage patient telephone calls. - Records complete and accurate
messages and obtains necessary instructions from providers and
nurses, etc. when appropriate. -
7. Acts as a resource/role model by coaching, supporting and
motivating members of the Medical Assistant and Patient Service
Coordinator team. Assists others in completing tasks as needed.
8. May be assigned to act as one of the primary trainers for new
Medical Assistants and office team members. - May be assigned Lab
functions and draws.
9. Assists leadership with ordering, maintaining, and monitoring
10. Collaborates with leadership and other staff to recommend
changes to improve the safety, quality and efficiency of patient
11. Performs other duties as assigned that support ProMedica's core
--- Must be a high school graduate or its equivalent. -
--- Completion of a recognized MA program at an accredited college
or university or worked 1 year as an MA to meet the requirements to
--- Able to promote a strong commitment towards achieving
outstanding internal and external customer satisfaction and
superior patient experience.
--- Able to work independently, prioritize, problem solve and work
cooperatively with faculty and staff.
--- Experience in the medical industry, including both patient care
or non-patient care roles. In lieu of experience, will accept
continuing education in a healthcare related areas of study.
--- Registration or Certification as a Medical Assistant through
accredited body required; or active license from applicable state
as an LPN/RN.
--- BLS (CPR), must present a current BLS course card from the AHA
at time of employment
-Or obtain certification within 90 days of hire
Years of Experience:
--- 1 year experience in direct patient care preferred
--- Demonstrate basic computer skills
--- Experience with EPIC or similar medical operating system
--- Must be able to move about the practice/department and between
--- Must be able to understand directions (written and verbal),
communicate and respond to inquiries; requires effective
--- Must be able to demonstrate good judgment in a fast paced
--- Must be able to occasionally push or lift medium to heavy
equipment, supplies and patients.
ProMedica -is a mission-based, not-for-profit integrated healthcare
organization headquartered in Toledo, Ohio. - -For more
information, please visit -
Qualified applicants will receive consideration for employment
without regard to race, color, national origin, ancestry, religion,
sex/gender (including pregnancy), sexual orientation, gender
identity or gender expression, age, physical or mental disability,
military or protected veteran status, citizenship, familial or
marital status, genetics, or any other legally protected category.
In compliance with the Americans with Disabilities Act Amendment
Act (ADAAA), if you have a disability and would like to request an
accommodation in order to apply for a job with ProMedica, please
Equal Opportunity Employer/Drug-Free Workplace
Keywords: ProMedica, Detroit , Certified Medical Assistant / CMA - Fallen Timbers Family Practice - Full Time, Other , Temperance, Michigan
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