Operations Managemer
Company: Crash Champions
Location: Highland Park
Posted on: April 16, 2024
Job Description:
Champions Do More
At Crash Champions, We Believe the Difference is Trust. Crash
Champions is the one of the fastest growing and most exciting
brands in the collision repair industry. The company is the largest
founder-led multi-shop operator (MSO) of high-quality collision
repair service in the U.S., serving customers and business partners
at more than 600 state-of-the-art repair centers in 36 states
across the U.S. Crash Champions was founded in 1999 as a single
Chicago repair center by industry veteran and 2022 MSO Executive of
the Year, Matt Ebert. For more information, and to locate a local
repair center, visit
Responsibilities
- Meet or exceed location revenue goals and other KPIs: Manage
the front and back of shop from vehicle intake through delivery to
ensure a high level of shop throughput, production quality and
efficiency, such that the location meets or surpasses KPIs
- Labor assignment and production management: Responsible for
assigning repair jobs to Body Technicians and prioritizing vehicles
for teardown or paint
- Teammate support: Support teammates during peak times by
receiving customers, checking-in vehicles and writing estimates as
needed
- Monitor and attain production goals and standards: Ensure all
repairs are in line with Service King and I-Car quality standards,
all repairs are billed accurately and correctly, and back of shop
PPE protocol is upheld for teammate safety
- Complete shop payroll and staffing in a timely manner: Ensure
production staff adheres to punch-in/out guidelines and flag-hour
procedures for weekly payroll processing and manage staff PTO,
vacation, or leave
- Manage daily production flow: Communicate with team (Body
Technicians, Repair Planners, Shop Assistants) to ensure production
is moving as needed to meet delivery requirements
- Write DRP complaint estimates (as needed): Write complete
estimates after full disassembly and damage discovery, update CE's
estimates as needed, and lock final estimates
- Team acquisition, coaching and development: Responsible for
understanding all teammate position requirements, interviewing, and
hiring the best candidates for roles based on skills and
experience, and providing individual teammate performance coaching,
feedback, and support for growth/progression opportunities
Qualifications
- Knowledge of Collision Industry including high-level knowledge
of insurance procedures and requirements for a variety of
carriers
- Aptitude in decision-making and problem solving
- Ability to lead and work collaboratively with others to meet
shared objectives
- Demonstrated ability to meet deadlines and achieve successful
results
- Proficient knowledge and use of estimating software, CCC ONE
Total Repair Software
- Proficient with Computers and other technology
- Valid driver's license required Benefits
- Competitive pay
- Weekly Paychecks
- 401K with company match
- Medical/Vision/Dental Insurance
- Additional elective benefits Submit a Referral
Location US-MI-Ferndale
ID
Category Operations Management
Position Type Regular Full-Time
Prioritization Tier 1 - Priority
Remote No
Keywords: Crash Champions, Detroit , Operations Managemer, Other , Highland Park, Michigan
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