Senior Control Tower Specialist
Company: DSV Air Sea Inc
Location: Auburn Hills
Posted on: April 18, 2024
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Job Description:
If you are a current DSV employee and interested in a position
in another country, please contact your Human Resource
representative to discuss the process and requirements of
applying.
Senior Control Tower Specialist
Customer Service
DSV - Global transport and logistics In 1976, ten independent
hauliers joined forces and founded DSV in Denmark. Since then, DSV
has evolved to become the world's 3rdlargest supplier of global
solutions within transport and logistics. Today, we add value to
our customers' entire supply chain by transporting, storing,
packaging, re-packaging, processing and clearing all types of
goods. We work every day from our many offices in more than 80
countries to ensure a steady supply of goods to production lines,
outlets, stores and consumers all over the world. Our reach is
global yet our presence is local and close to our customers. Read
more at www.dsv.com
Location: USA - Auburn Hills, University Drive Division:Road Job
Posting Title: Senior Control Tower Specialist Time Type: Full
Time
SUMMARY The DSV Senior Control Tower Specialistis responsible for
coordinating and managing service requests from customers with the
goal of meeting and exceeding customer expectations while obtaining
key factor goals. The ability to work in a fast-paced, challenging
environment is critical. Execution of duties will require a
team-oriented individual that is customer service focused, and able
to obtain a strong knowledge of systems and vendor capabilities.
This individual will be an integral part of the coordination of
transportation and operations of their assigned accounts(s).
ESSENTIAL DUTIES AND RESPONSIBILITIES Works closely with team
members to meet or exceed all customer service requirements.
Develops and maintains positive customer relationships.
Communicates effectively with customers, partner vendors and team
members. Ensures the attainment of applicable key factors.
Responsible for accurate data capture and system entry. Supports
team members to ensure superior customer service. Provides remote
and on-site support to teams located in the customer service
department and at customer locations. Utilizes the quality process
to resolve customer service and vendor issues. Assists with new
account start-ups. Assists with the development and testing of new
product offerings. Proactively anticipates and resolves potential
customer service partner vendor and internal team issues.
OTHER DUTIES Performs other duties as needed Project work as
required.
SUPERVISORY RESPONSIBILITIES N/A
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience 2 years' experience in a logistics,
customer service or related field. High School Diploma or GED
Certificates, Licenses, Registrations or Professional Designations
N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills Proficient typing and PC skills (Word/Excel)
Language Skills Able to speak and write fluently in English
Mathematical Skills General mathematics skills
Other Skills Excellent interpersonal communication with the ability
to adapt to and work within a team environment. Superior attention
to detail and problem-solving skills. Ability to prioritize work in
a multi-tasked, fast-paced environment. Able to work flexible hours
when required. Willing to make and meet commitments.
PREFERRED QUALIFICATIONS College degree in Logistics or Supply
Chain management. 2 years' of industry experience.
PHYSICAL DEMANDS While performing the duties of this job, the
employee uses his/her hands to finger, handle or feel objects,
tools or controls; reach with hands and arms; stoop, kneel, or
crouch; talk or hear. The employee uses computer and telephone
equipment.
Keywords: DSV Air Sea Inc, Detroit , Senior Control Tower Specialist, Other , Auburn Hills, Michigan
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