Disposition Coordinator (Hybrid - Saginaw MI)
Company: Morley
Location: Saginaw
Posted on: May 2, 2024
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Job Description:
About the Role:Location: Saginaw, Michigan (Hybrid)Do you have a
great eye for detail and a talent for figuring things out? Bring
your customer service mindset and a willingness to learn. We'll
train you on everything you need to know. No auto experience
needed!As a Disposition Coordinator (DC) at Morley, youll help
people across the country return vehicles to the auto manufacturer.
You'll be a friendly contact who makes sure every case contains
proper documentation. Because of the work you do, you'll help
people through what can be a trying time, making it go as quickly
and easily as possible.Hybrid ScheduleThis is a hybrid role, where
you will work partly from home and partly on site at our Saginaw,
Michigan, campus. While on site, you'll work in a friendly, casual
environment at our corporate office in Saginaw Township, close to
shopping and restaurants. Youll also have access to our free
on-site workout facility and enjoy perks such as tickets to local
events.What Can I Expect?Its doable and you learn as you go: If
youre new to automotive customer service, no worries! Heres what
one associate does to understand vehicle issues she encounters in
her work as a DC: https://insde.co/vmtcWe make sure you have the
tools you need to be able to do your job right and be connected
with your team.Our reacquired vehicle management team is one of the
strongest in the business at handling vehicle buybacks. We have the
processes and relationships in place to make sure that our team can
do this smoothly. You'll find steady work, supportive leaders,
strong benefits and advancement opportunities here.What You'll
DoCommunicate with clients, customers, lien holders, dealerships,
and appropriate state agencies and suppliers to complete vehicle
repurchasesHandle both inbound and outbound communications (phone,
email, mail)Secure required documentation by contacting appropriate
parties to expedite the return of repurchase documentsExpedite and
track case handling through documentation systemsMeet required
metricsHandle multiple cases simultaneously within guidelinesOffer
timely and accurate solutions through inbound and outbound
conversations (including phone calls, chats, emails and other
communications as needed) while keeping a positive and upbeat
attitudeQuestions Before You Apply?Live chat with a Morley Talent
Acquisition (TA) Specialist (careers.morleycompanies.com - chat
hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) -
TA will respond to after-hours questions the next business
day).Skills for Success:Excellent multitasking, analytical and
problem-solving skillsMicrosoft Office skillsEligibility
RequirementsHigh school diploma or equivalentOne or more years of
customer service experience (previous call center work, retail,
restaurant, fast food, hotel or any role where you interacted with
customers)Able to work shifts within the center's hours of
operation:Monday to Friday (no weekends!)Primary shift: 8 a.m. - 5
p.m. Eastern timeRotational shift 2-4 times per month: 11 a.m. - 8
p.m. Eastern timeAble to work on site in Saginaw, Michigan, as
neededRemote Work RequirementsMichigan residentHigh-speed internet
access at home that you are able to connect to via Ethernet or
landlineSecluded and distraction-free work environmentWhy
Morley?:The value of your employment is more than your paycheck.
Its the combination of competitive pay, health benefits and other
benefits Morley provides your total compensation package.Health &
Wellness BenefitsMedical and prescription coverage, including free
annual physicalsDental and vision insurancePaid time offAssociate
wellness program (earn a reward for getting your annual wellness
checkup)Programs to quit tobacco use and manage chronic conditions
(e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible
spending accountLife insuranceShort- and long-term disability
insuranceBenefits to Make Your Life EasierTeladoc: Free online
access to doctors 24/724/7 nurse help deskPatient advocacy: Free
24/7 help with benefit questions and claims issuesFamily, financial
and estate guidance (will) servicesAbout MorleyOur mission is to
deliver extraordinary experiences.We do this by leading with
humility, embracing everyone, sweating the details and moving
mountains (making the impossible possible) for our Morley Family
members and for the world-leading companies that partner with
us.Learn more about Morley from our associates' perspective. Visit
https://morley.goodseeker.com/c/morley to view their stories.We are
an Equal Opportunity Employer and promote an inclusive, caring and
respectful work environment. We do not discriminate on the basis of
race, religion, color, national origin, gender, sexual orientation,
age, marital status, veteran status or disability status.As part of
this commitment, we provide reasonable accommodations for those
with disabilities. If you need reasonable accommodation to
participate in the application or interview process, please contact
talentacquisition@morleynet.com.Thank you for your interest in
Morley.NoticesMorley utilizes E-Verify during onboarding for all
hires. Click here to learn more about E-Verify:
https://bit.ly/MorleyEverify and your right to work:
https://bit.ly/MorleyRightToWork.Click here to view Morleys CCPA
Notice for applicants in California:
https://info.morleynet.com/ccpa.Click here to view Morley's privacy
policy:
https://info.morleynet.com/morley-privacy-policy.#LI-Hybridby
Jobble
Keywords: Morley, Detroit , Disposition Coordinator (Hybrid - Saginaw MI), Other , Saginaw, Michigan
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