Field Quality Associate
Company: Team Quality Services Inc
Location: Hamtramck
Posted on: May 4, 2024
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Job Description:
Description:About Team Quality Services - For over 25 years,
Team Quality Services has established itself as a leader in
quality-related services across North America. Our target customers
are manufacturers and suppliers to various industries, with the
core of our current business based in the automotive sector. We
pride ourselves on being there to solve problems in the field, so
our customers can stay home.Successful candidates will exhibit and
routinely demonstrate TQS Core Values - Team First, Humble
Confidence, Integrity, Self-Driven, and a Can-Do AttitudeAbout the
Position:This opportunity is for a Field Quality Associate (Quality
Liaison). The Field Quality Associate (Quality Liaison) position
will report directly to the Representation Manager. Field Quality
Associates (Quality Liaisons) are ultimately responsible for the
growth of revenue and customer base. This role has a base rate plus
individual and team incentives. Valid driver's license is required.
Compensation:Base salary starts at $25/hour. The position is
eligible for a bonus based on sales team performance and company
growth.Candidates with the following experience should
apply:Quality Liaison - Engineering Consultant - Supplier Liaison -
Liaison Engineer - Customer Liaison - Quality Control - Quality
Supervisor- Customer Service - Retail Store ManagersPosition
Summary: This position plays a critical role in ensuring the
highest standards of quality and reliability for the Company's
customers. You will serve as the primary liaison between service
locations (typically automotive OEMs) and their suppliers, driving
continuous improvement initiatives and resolving quality-related
issues in a timely and effective manner. This role requires strong
technical expertise, exceptional communication skills, and a
proactive approach to problem-solving. Benefits:Full benefits
(Medical, Dental and Vision Insurance, Paid Time Off, 401k w/match,
and more!)Work Location:The Field Quality Representative (Quality
Liaison) works on-site at their assigned service location(s)
Onboarding Location: Corporate travel to our office in Auburn IN is
required for onboarding and training during your 1st week of
employment.Essential Duties & Responsibilities: - Develop and
maintain strong relationships with supplier and service location
personnel, serving as the main point of contact for quality-related
matters. - Conduct regular audits and assessments of supplier parts
at the service location to ensure compliance with quality
standards, specification, and material flow. - Collaborate with
cross-functional teams to establish and implement supplier quality
performance objectives. - Recommend initiatives, including process
improvements and corrective action plans, to drive product quality,
reliability, and cost reductions. - Rapidly identify, isolate,
communicate and resolve quality issues. - Conduct root cause
analysis of customer quality issues. - Understand service location
processes and its effect on customers' parts. - Provide technical
support and guidance to customers and service location staff,
assisting them in resolving quality-related challenges and
implementing best practices. - Stay abreast of industry trends,
regulatory requirements, and technological advancements in
manufacturing and quality assurance. - Communicate effectively with
customer and service location team members, including engineering,
quality, logistics, procurement, and production teams, to ensure
alignment on quality objectives and expectations. - Identify leads
and generate new business opportunities for the Company. - Document
and update notes, audits, issues, contacts, parts, and supplier
information in software systems. - Understand and leverage quality
management systems and tools, including ISO, TS 16949, and AIAG
Core Tools (APQP, PPAP, FMEA, SPC, MSA). - Promote proper work
ethic and demonstrate the Company's Core Values, policies,
procedures and best practices. - Comply with all customer and
service location requirements, including, but not limited to,
health/safety training and vaccination status. - Demonstrate
proficiency using technology, including, but not limited to, smart
phones, tablets, computers, mobile applications, web-based
software, typing, data entry, spreadsheets, and the use of video
conferencing systems. - Demonstrate the ability to use written and
verbal communication skills to deal effectively with diverse groups
of people, including proficiency in using a telephone/cellphone. -
Demonstrate the ability to maintain a close working relationship
with Company team members, customers, service locations, and the
general public for the purpose of explanation, interpretation,
technical assistance, and non-routine problem-solving. -
Demonstrate a proven track record of driving supplier quality
improvements and cost reductions. - Demonstrate excellent
problem-solving skills, with the ability to analyze complex issues
and implement effective solutions. - Demonstrate outstanding
communication and interpersonal skills, with the ability to build
rapport and influence stakeholders at all levels, inside and
outside the Company. - Demonstrate solid project and time
management capabilities, including the ability to organize,
prioritize, and manage multiple projects and tasks simultaneously.
- Demonstrate proficiency in quality analysis tools and
methodologies, such as Six Sigma and Lean Manufacturing. -
Demonstrate proficiency in using measurement gauges (calipers,
micrometers, feeler gauges, etc.). - Travel to Company facilities,
customer locations, or alternate service locations as assigned.
Must be able to drive on behalf of the Company and/or customers if
required. - Occasional participation in events outside of regular
hours may be necessary, which may include meetings, training
sessions, and team building events. - Maintains flexibility to work
additional hours as needed during busy periods or to meet
deadlines. - Ability to adapt to changing work demands and
schedules, including occasional mandatory overtime. Mandatory
overtime may be required, with compensation provided in accordance
with Company policies and local labor laws. - Other duties as
assigned.Team Quality Services is an Equal Opportunity Employer.
All candidates will be evaluated based on their qualifications for
the job in question. We do not base our employment decision on an
employee's or applicant's race, color, religion, age, gender or sex
(including pregnancy), national origin, ancestry, marital status,
sexual orientation, gender identity, genetic identity, genetic
information, disability, veteran/military status or any other basis
prohibited by local, state, or federal law. Requirements:Physical
Requirements & Working Conditions:
Keywords: Team Quality Services Inc, Detroit , Field Quality Associate, Other , Hamtramck, Michigan
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