DetroitRecruiter
the smart solution for Detroit jobs

Customer Solutions Tech Support (Remote- work from home!)

Company: Mommy Jobs Online
Location: Medina
Posted on: March 26, 2019

Job Description:

Customer Solutions Tech Support - (Remote) You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 per hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management system's varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information, preferably in a room with a door or divider that closes it off from the rest of the home. Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit www.mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLLAURIE on your registration submission. Please feel free to call us if you have further job related questions about our company at 1-405-418-6160.

Keywords: Mommy Jobs Online, Detroit , Customer Solutions Tech Support (Remote- work from home!), Other , Medina, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Automotive Detailer
Description: Job Duties: br br br br br Wash the exterior and interior of a vehicle according to the customer's wishes. br br Shampoo vacuum
Company: Serra Saginaw
Location: Saginaw
Posted on: 04/19/2019

777 First Officer
Description: ID: 2019-2352 of Openings: 1Category: OtherOverview br br Flight Crews are responsible for the safe and reliable operation of our fleet of Boeing 777's and 737's. br br Atlas Air Worldwide is (more...)
Company: Atlas Air
Location: Toledo
Posted on: 04/19/2019

Branch Relationship Banker I
Description: DescriptionA Relationship Banker is a Financial Concierge for our walk in customers. You are responsible for building customer and business relationships by proactively recommending appropriate deposit, (more...)
Company: Huntington Bank
Location: Flint
Posted on: 04/19/2019


35P Cryptologic Linguist
Description: 35P Cryptologic Linguist Job ID: Job Views: 11 Location: LANSING, Michigan, United States ZIP Code: 48906 Job Category: Signal and Military Intelligence Posted: 11.15.2018 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Lansing
Posted on: 04/19/2019

Auto Tech - Flexible Hours
Description: Accelerate your potential Geared for the Driven Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow Valvoline Instant Oil ChangeSM VIOC , a division of (more...)
Company: Valvoline Instant Oil Change
Location: Toledo
Posted on: 04/19/2019

Relationship Banker III - Registered - Perrysburg
Description: DescriptionA Relationship Banker III plays a key role in helping our consumer and business customers by building relationships that provide opportunities to proactively recommend appropriate deposit, (more...)
Company: Huntington National Bank
Location: Toledo
Posted on: 04/19/2019

Uber Eats Part-Time Delivery
Description: Deliver with Uber. Earn on your schedule. br Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's up to you. br Earn Good Money. You'll earn by bringing (more...)
Company: Uber Eats
Location: Flint
Posted on: 04/19/2019

Uber Eats Part-Time Delivery
Description: Deliver with Uber. Earn on your schedule. br Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's up to you. br Earn Good Money. You'll earn by bringing (more...)
Company: Uber Eats
Location: Saginaw
Posted on: 04/19/2019

Benefit Consultants - Work at Home - F/T or P/T
Description: Work at home with a 24 year old company. Our company has been helping people save money
Company: JMS Benefits
Location: Saginaw
Posted on: 04/19/2019

Auto Tech
Description: Accelerate your potential br br Geared for the Driven br br Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow Valvoline Instant Oil ChangeSM VIOC (more...)
Company: Valvoline Instant Oil Change
Location: East Lansing
Posted on: 04/19/2019

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Detroit RSS job feeds