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Network Operations Center Technician

Company: Center for Computer Resources
Location: Sterling Heights
Posted on: September 17, 2020

Job Description:

Summary:Center for Computer Resources was founded in 1981 with the purpose of helping small businesses in Southeastern, Michigan with their IT services. We offer a stable work environment, with excellent benefits, in a fun and lively atmosphere.CCR is looking for add a NOC Technician to our team. The NOC technician's aim is to keep the technology of our clients in good working order and accessible to their customers and staff. They work closely with the NOC maintenance team to ensure each situation is resolved and they recommend solutions for chronic problems when possible. They also conduct assessments needed for the Client Business Review (CBR) processJob Details:Responsibilities:Resolve escalated system generated tickets for client computer and network systemsConduct client business review assessments for client computer and network systemsComplete accurate time entries that meet ticket quality standardsFollow up on issues, tickets, and tasks in a timely manner independentlyEscalate issues that require service team supportParticipate in on-call rotationSecondary Responsibilities:Identify recurring issues on client computer and network systemsLearn the tools used to monitor and manage systemsDocument known issues and solutionsEducation and Experience:2+ years of experience in IT infrastructureNetwork+ preferredServer+ preferredMCSA: Windows 10 preferredMCSA: Windows Server 2012 or 2016 preferredAdditional technical related certifications will be taken into considerationSkills:Candidates for NOC technician should display the following:Familiarity with networking technology - an understanding how networking technologies work is vital for NOC techniciansComputer skills - NOC technicians have knowledge of computer operating systems, server roles, hypervisors, network devices, backup products, and security productsTroubleshooting skills - NOC technicians must be able to employ troubleshooting skills to resolve system issues and implement preventative measures when applicableAnalytical thinking - the ability to analyze given information about a problem to arrive at real solutions and identify potentially troublesome concerns is a must for NOC techniciansProblem-solving skills - NOC technicians often must interpret a problem to determine the best way to resolve it which requires critical thinking as additional information may be needed in order to completely understand a situationCustomer service skills - resolving issues in a timely and successful manner is an important aspect of being a NOC technicianCommunication skills - strong verbal and written communication skills are essential for conversing with other technicians, clients, vendors, and managers

Keywords: Center for Computer Resources, Detroit , Network Operations Center Technician, Professions , Sterling Heights, Michigan

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