Service Desk Analyst - Remote
Company: TEKsystems c/o Allegis Group
Location: Detroit
Posted on: February 25, 2021
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Job Description:
Service Desk Analyst - Remote Required bull 1 year of
troubleshooting Office 365 bull 1 year of direct customer service
experience bull 1 year of support experience, troubleshooting
hardware and software problems bull 1 year of professional
experience with current Windows OS, Mac OS and hardware, the
Microsoft Office suite as well as enterprise email and
communication tools bull Proficiency in the Microsoft Office suite
bull Knowledge of basic computer hardware The Service Desk agent
will be taking incoming calls from all end users. They will need to
have a technical mindset and excellent communication skills. The
majority of calls will be around Office 365 and troubleshooting
their email. They will take approximately 30-40 calls per day.
Responsibilities bull Field incoming help requests from end users
via phone and work orders, and perform post-resolution follow-ups
bull Document all pertinent end-user identification information
bull Prioritize and schedule problems and escalate when necessary
to the appropriately experienced technician bull Record, track and
document the help desk request problem-solving process, including
all successful and unsuccessful decisions made and actions taken
through to the final resolution bull Apply diagnostic utilities to
aid in troubleshooting bull Identify and learn appropriate software
and hardware used and supported by the organization bull Perform
hands-on fixes at the desktop level, including installing and
upgrading software, implementing file backups and configuring
systems and applications bull Test fixes to ensure the problem has
been adequately resolved bull Develop help sheets and knowledge
base articles for end users bull Assist in technology equipment
physical inventory audits bull Participate in a weekly rotation
performing weekend and evening support About TEKsystems We're
partners in transformation. We help clients activate ideas and
solutions to take advantage of a new world of opportunity. We are a
team of 80,000 strong, working with over 6,000 clients, including
80 of the Fortune 500, across North America, Europe and Asia. As an
industry leader in Full-Stack Technology Services, Talent Services,
and real-world application, we work with progressive leaders to
drive change. That's the power of true partnership. TEKsystems is
an Allegis Group company. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law.
Keywords: TEKsystems c/o Allegis Group, Detroit , Service Desk Analyst - Remote, Professions , Detroit, Michigan
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