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Support Technician

Company: EPITEC
Location: Detroit
Posted on: April 10, 2021

Job Description:


  • This position is primarily responsible for day-to-day technical support of executives and their administrative assistants, including the flawless execution of technology for executive meetings. It is also responsible for general deskside technical support for the company, including hardware deployment, software upgrades/installs, imaging computers, and troubleshooting Microsoft applications. Ticket tracking and monitoring is done through our ServiceNow tool and is required to be followed. Conference room and audio-visual support will be needed at times when requested by departmental teams or executive management. Travel from campus to campus will be required for equipment delivery to support associates who reside at other locations or provide equipment to other members of the desktop team. RESPONSIBILITIES FOR SUPPORT TECHNICIAN:
    • Provide flawless, efficient and friendly support for executives and their administrative assistance with computer issues, meetings, iPhone deployments, and anything else that arises.
    • Provide computer hardware and software support to customers over the phone and remotely.
    • Install, set up, and maintain workstation peripherals hardware, operating systems and networking components.
    • Possess a "continuous improvement" mindset and look for superior ways to provide surprise-and-delight services.
    • Support conference rooms and AV systems.
    • Support Town Hall meetings.
    • Coordinate IT purchase requests in accordance with established policies.
    • Assist and/or coordinate support with helpdesk, network services, application, and other information systems groups.
    • Participate in weekly operational team meeting.
    • Maintain knowledge of current hardware, software, and standards.
    • Effectively manage service desk requests, incidents and changes with Service desk tool.
    • Maintain accurate hardware and software inventory.
    • Implement and support strategic IT processes and/or projects per corporate standards.
    • Image PCs through SCCM PXE booting.
    • SCCM remote tools and query lookups.
    • May require off-hour support in special circumstances. REQUIRED EXPERIENCE FOR SUPPORT TECHNICIAN:
      • Must have a positive attitude and a customer-oriented, can-do mindset. Must do whatever it takes to solve a problem or provide service.
      • A minimum of an Associate's Degree in Information Technology, Computer Science.
      • Three to five years of experience related to above listed duties and responsibilities.
      • Microsoft certifications, A+, experience would be a plus.
      • Must be able to work independently or in a team environment and exhibit professional written and communication skills.
      • Must have the ability to travel as required and provide after-hours support as needed.

Keywords: EPITEC, Detroit , Support Technician, Professions , Detroit, Michigan

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