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Help Desk Technician

Company: Singh Management
Location: Auburn Hills
Posted on: April 10, 2021

Job Description:

Singh is looking to identify an Help Desk Technician for our team. We are targeting a quick learner with great attention to detail, prepared to help move us into the next stage of growth with our communities and developments. Please review the responsibilities below and apply today! We look forward to hearing from you!
Job Responsibilities:

  • Configuring and deploying company computers and mobile devices.
  • Support end-users with their desktops, laptops and smartphones. This includes desk-side support services as well as support of remote users.
  • On-board new users to the company, manage all aspects of their setup: account creations and permissions, e-mail account and group membership, file share services and remote access.
  • Key team member in desktop refresh projects.
  • Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Creates and maintains documents regarding manuals, instructions, policies and procedures.
  • Special Projects as requested Server Administrator:
    • Level 1 Server Level Administration and Support
    • Maintain file share services.
    • Managing users and distribution/security groups in active directory.
    • Monitoring and troubleshooting Microsoft Exchange.
    • Security Infrastructure Level 1 (Firewalls, IDS/IPS, Antivirus, VPNs, SPAM Filter).
    • Assist in configuring and installing of network devices such as switches, routers, and access points. Minimum Skill Requirement:
      • Strong background in providing help desk services in a professional setting.
      • CompTIA A+ and Network + or similar education
      • Solid knowledge of Windows 10, iOS and Android
      • Knowledge of Wifi network including access points and switches and mesh systems.
        --- Other Skills:
        • Windows Server 2016 & 2019
        • Microsoft Exchange 2016
        • VMware/VSphere
        • Spiceworks help desk
        • VOIP PBX phone systems (Digium is a plus)
        • AT&T Office at Hand / Ring Central products a plus

Keywords: Singh Management, Detroit , Help Desk Technician, Professions , Auburn Hills, Michigan

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