Logistics Support Representative

Company: BlueGrace Logistics
Location: Detroit
Posted on: January 16, 2022

Job Description:

The Logistics Support Representative services our Managed Logistics customers by providing superior day to day support. -The LSR must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation.
Duties and responsibilities:

• Serving inbound customer requests from designated high freight spend accounts
• Communicating with carriers on behalf of the customers
• Answering phones and responding to emails
• Proactively tracking shipments and recommending solutions for delayed shipments
• Identify the best transit solution based on the specific shipment requirements
• Building strong relationships with customers
• Develop and Maintain relationships with local terminals in efforts to reduce service failures
• Scheduling pickups and delivery appointments
• Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement
• Following up on all unconfirmed or rejected pickup requests
• Maintain detailed and organized documentation of all service failures -Qualifications: -
  • Strongly prefer a minimum of 1 year of Transportation Experience or degree in Supply Chain/Logistics
  • Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
  • Experience working in a CRM and TMS system a perk
  • Excellent written and verbal communication
  • Ability to calculate percentages, formulas and use spatial reasoning
  • Proficient in Excel

Keywords: BlueGrace Logistics, Detroit , Logistics Support Representative, Professions , Detroit, Michigan