Operations Analyst
Company: Franklin Energy Services
Location: Detroit
Posted on: January 27, 2023
Job Description:
Description
Position at Franklin Energy
Position SummaryWe provide our utility clients with a wide range of
energy-saving and renewable energy solutions. From individual
utility customers and construction contractors, to utilities,
municipalities, and government bodies, our clients have come to
depend on our customized energy efficiency programs to help them to
meet their energy saving goals.This position is responsible for
identifying and delivering key operations improvements to the
program. The focus area of these improvements will be with tools
(Excel based), process changes, and IM led enhancements. Position
will deliver project management deliverables to ensure improvements
follow a timeline and meet critical deadlines. Position must
identify improvement opportunities independently, but must also
respond to client needs and program manager need.Essential Duties
and ResponsibilitiesThis list of duties and responsibilities is not
all-inclusive and may be expanded to include other duties and
responsibilities, as management may deem necessary from time to
time.
- Program Tool Development
- Identify and deliver enhancements in reporting and tracking of
program operations that will drive productivity or improve program
management capabilities.
- Solidify and streamline tools that can be used as client and
program deliverables.
- Develop project timelines and manage to critical milestones to
ensure on-time delivery. Report on in progress and upcoming tasks
that follow the project timelines.
- Liaison with other support departments, and potentially the
client, to move projects and enhancements to completion.
- Identify opportunities for automation through advanced Excel
tools or through IM development.
- Change Management and Support
- Act as point person for delivering all key process, technology,
or tool enhancements.
- Plan for any necessary training needs, process changes, and
reporting capabilities that come as a result of program
enhancements.
- Supporting the roll out (which may involve development,
testing, and training) of any new tools or program features.
- Focus on identifying and delivering continuous improvement
opportunities through system and process advancements.
- Program Reporting
- Manage all reporting needs of the program which may include
invoicing, data entry validations, and troubleshooting.
- Train additional staff personnel on reporting capabilities to
broaden the regions reporting skills.Position RequirementsEducation
and Experience
- High School diploma or equivalent required
- One to two years of previous customer service/sales/office
experience required.
- Two years of report design and development.
- One to two years in client facing project management.Required
Skills, Knowledge and Abilities
- Strong customer service and communication skills
- Must be able to handle a wide work variety and work in a
fast-paced environment
- Must be a detail-oriented, organized, self-starter, and have an
ability to prioritize workload
- Ability to identify and resolve project application issues with
customers and trade allies
- Proficient in Microsoft Office, specifically Word, Excel and
Outlook
- Strong data entry skills in entering information in tracking
systems/databases
- Ability to communicate effectively, both verbally and in
writing with customers, clients and employees
- Ability to analyze and interpret data and solve practical
problems
- Knowledge of mathematical concepts such as fractions,
percentages and ratios
- Reliable transportationLicenses & Certifications
- Valid driver's licenseTravel Requirements
- Willingness to travel less than 10% of the timePhysical Demands
and Work Environment
- Required to sit, stand, walk; talk and hear; and ability to
touch and handle tools and/or controls
- The employee is frequently required to stand, walk, kneel,
crouch, and/or crawl
- Ability to lift up to 50 pounds
- Noise level is typically moderate to loud
- May occasionally be exposed to moving mechanical parts; high,
precarious places; fumes or airborne particles; toxic or caustic
chemicals; outside weather conditions and risk of electrical
shock
- May occasionally be exposed to wet and/or humid conditions;
extreme cold; extreme heat; and vibration. In these circumstances,
the employee will be required to comply with the prevailing safety
training in place according to the individual customer
requirementsNote: Reasonable accommodations may be made for
individuals with disabilities to perform the essential functions of
this position.The above information describes the general duties
and requirements necessary to perform the principle functions of
the position. This shall not be construed as a detailed description
of all the duties and requirements that may be necessary in this
position.An Equal Opportunity Employer
Keywords: Franklin Energy Services, Detroit , Operations Analyst, Professions , Detroit, Michigan
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