Sr. Analyst - Digital Operations

Company: World Wide Technology
Location: Detroit
Posted on: March 19, 2023

Job Description:

WHY WWT?Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation.-- From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work.-- We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 8,000 individuals and closed nearly $14 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For--" list for the eleventh consecutive year!The SENIOR ANALYST position resides within the Sales Operations Business Analytics and Architecture team and interacts directly with Sales Operations, WWT Account Managers, IT Product Owners, Analysts, and Developers and other analytics teams throughout the business.The Senior Analyst will assist business users in gathering key data elements of their assigned responsibilities to make more informed decisions.This person will help drive awareness, enablement, growth and profitability of customer and partner engagements.Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.RESPONSIBILITIES INCLUDE:

• Provide expertise and proactive analysis for process design, revision, implementation, and improvements.
• Provide software enhancement recommendations
• Assist in new business program start-up, including gathering and communicating business requirements, interacting directly with our customer, being an active participant in execution and--rollout--of the new business program.
• Manages stakeholder expectations within and/or across functions
• Identifies and proactively includes correct stakeholders and communications effectively
• Escalates to resolve complex stakeholder issues
• Partner closely with business users to discover information needs: data, reports, and analyses
• Translate business questions into reporting and analytical requirements
• Provide expertise and proactive analysis for process design, revision, implementation, and improvements.
• Serve as knowledge owner for Sales Operations.
• Lead simple to moderate & complex sessions to analyze, diagnose, and resolve unpredictable and varied problems using a variety of methods, tools, and resources.
• Advise application design alternatives and business process change opportunities.
• Connect user needs to emerging technology in order to acquire or design tools, techniques, and approaches that allow Sales Operations and the End Customer to realize optimal results.
• Lead root cause analysis and resolution for complex problems.
• Effectively work with team to maximize productivity for the project / program.
• Participate in designing end to end solutions with the business, IT, and other stakeholders.
• Perform impact analysis on the current business process, understand best practices, identify gaps, define future state business process, plan road map to achieve future state & execute road map
• Analyze pre and post implementation changes, including expected business value/ROI and actual results
• Identify project risks, provide visibility & help mitigate risk factors
• Work with technical counterparts to provide functional details of ask to deliver a technical solution.
• Travel may be required.PERSONAL ATTRIBUTES:
  • Must have a passion for learning and continued education regarding our go-to-market strategy, our processes and the Information Technology industry
  • Ability to prioritize and perform work in required time frames
  • Capacity to multi-task and adapt to change
  • Detail oriented with the capacity to delivery high quality and accuracy work deliverables
  • Ability to communicate effectively and in a timely manner
  • Ability to learn technical and business concepts quickly with a high level of retention
  • A willingness to do whatever it takes to get the job done
  • Proactive attitude and work ethic
  • Must be a team playerQUALIFICATIONS:
    • BA or BS Required. Business, Finance, Information Technology or other related field or equivalent work experience
    • Working knowledge of Salesforce Service and Sales Cloud Required
    • 5 + years of experience in IT, business, or analysis type fields
    • 2 + years of experience working on Agile/Iterative project teams-writing user stories, facilitating requirements/discovery sessions, negotiating with operations stakeholders, creating presentations/visualizations, adept at process mapping, analyzing and organizing large groups of requirements
    • Strong analytical skills and ability to work with complex business problems and system challenges
    • Experience working in the lead to order process preferred.
    • Investigative ability, critical thinking, analytical, and problem-solving skills are required
    • Excellent organizational skills, oral/written communication and follow-up skills are required
    • Ability to manage several projects at one time and work independently to meet deadlines
    • Availability to travel to support other regional officesWANT TO LEARN MORE ABOUT WWT? CHECK US OUT HERE: https://www.wwt.com/aboutThe well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
      • Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
      • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
      • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
      • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount ProgramPreferred locations: NY, MO, FL, NC, TX, AZ, IL, WA, MA, VA, OR, AL, LA, GA, NV, MN, OH, MI, WI, IA, SCSome WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical exemption.

Keywords: World Wide Technology, Detroit , Sr. Analyst - Digital Operations, Professions , Detroit, Michigan