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Electrical Application Technician

Company: Test Products, Inc. (TPI)
Location: Sterling Heights
Posted on: March 20, 2023

Job Description:

The Electrical Application Technician at Test Products, Inc. (TPI) will work to provide efficient and timely technical assistance to assigned customers while working closely with Project Managers and their supervisors. In this role, the employee will work with the Electrical and Mechanical designers to install, validate, troubleshoot, and service test equipment as needed.

Benefits:



--- 401K Match
--- Life Insurance
--- Paid Time Off
--- Health Insurance (Dental, Vision, and Medical)

Travel requirements are 50% of the job. Mostly local/domestic day trips, but some weekend or weeklong trips out of state or internationally.

--- Must be willing and legally able to travel within the U.S., Canada, and Mexico
--- Must have a valid passport

Responsibilities:
Position Type and Expected Hours of Work
--- This is a full-time position. Standard days and hours of work are Monday through Friday, 7:00 a.m. to 3:30 p.m. However, the Electrical technician is expected to dedicate the time required to meet the company's strategic plan. When outside the office, the Technician will work the hours required by the customer.
--- FLSA Status: Non-Exempt

Physical Demands and Work Environment
--- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
--- Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents, up to 25 lbs., or store materials throughout the workday. Proper lifting techniques are required.
--- The performance of this position will require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields, hearing protection, safety vests, and appropriate footwear.

Job Responsibilities
--- Acts as a safety leader and puts safety first in all responsibilities
--- Understands customer requirements relating to problems to products and equipment
--- Services customer equipment, where applicable, to maintain optimum performance of the test equipment
--- Instruct customers on how to use and service Test Products' equipment
--- Identifies test equipment problems and ensures that they are properly communicated to the appropriate staff representatives
--- Maintains accurate and timely reports on work activities and time utilization
--- Participates in the installation, setup, start-up, and validation of new test equipment
--- Provides input, as requested, into the design, installation, and start-up of test equipment manufactured by TPI
--- Works on special projects as assigned to assist design engineers, and other TPI employees
--- Establishes and maintains effective relations with customers, sales personnel, and internal staff personnel
--- Must have both mechanical and electrical technical aptitude
--- Effective ability to communicate orally or in written form effectively with co-management, customers, and employees as needed.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
--- Must be willing and legally able to travel within the U.S., Canada, and Mexico
--- Must have a valid passport
--- Be able to provide training on software and hardware products for customers
--- The primary product line service responsibility will be testing products with potential additional service responsibility
--- Experience with industrial and automotive electronics including wiring, controls, serial communications, and network configuration
--- Provide repair services on products
--- Install new products and ensure they meet desired customer expectations and application needs
--- Provide technical support both in person and via phone/computer
--- Train new personnel within the organization and representative organizations
--- Produce written reports and documents as required in a timely manner
--- Organize and manage all administrative functions which include but are not limited to submitting paperwork at appropriate time intervals communicated by management, working with our service coordinator to schedule travel well in advance to group customers together to manage travel costs, updating any and all changes for customer contacts to maintain accurate customer information
--- Responsible for the handling and transportation of tools and equipment used during visits to customers' job sites.

Required Education
--- Associate Degree in Electrical Technology, Computer science or equivalent technical degree or equivalent experience
--- 2 to 5 years experience in automotive electronics technology or related electronics service field

Required Experience
--- Experience installing products/systems with both hardware and software components
--- Strong customer service skills and demeanor
--- Basic wiring design capabilities
--- Good "hands-on" electrical and mechanical skills
--- Ability to perform in high-pressure situations; a system being down is a high priority for customers
--- Effective ability to communicate orally or in written form effectively with co-management, customers, and employees as needed
--- Demonstrate the ability to anticipate and solve practical problems or resolve issues

About Company:
Test Products, Inc. delivers custom, quality, and cost-effective electrical testing solutions with a wide array of in-house services to our for the transportation sector and suppliers.

Keywords: Test Products, Inc. (TPI), Detroit , Electrical Application Technician, Professions , Sterling Heights, Michigan

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