Repair Planner/Autobody Appraiser/Collision Estimator
Company: NXTThing RPO
Location: Center Line
Posted on: May 28, 2023
Job Description:
Company Description
For over 40 years, Service King has been a collision repair
operator of choice, with 350 locations in 24 states with a mission
to provide a secure, fulfilling workplace that motivates our
teammates to deliver safe, superior repairs with excellent customer
service.
Job Description
A Repair Planner is responsible for owning the full estimatics and
repair process post-vehicle teardown and ensuring quality repairs
are provided in a timely manner.
This position requires teammates to have a proven track record of
high performance, possess an advanced level of technical knowledge
regarding collision repair estimatics, have the ability to
communicate detailed repair processes to Body Technicians, and be
familiar with major insurance carrier procedures and
requirements
- Review initial CFM estimates and write/lock final estimates:
Review preliminary estimates completed by the Centralized File
Management team, write complete estimates after full disassembly
and damage evaluation, update CFM's estimates as needed, and lock
final estimates
- Source, order and track parts: Order required parts from
preferred vendors, manage parts gross profit, monitor the delivery
status, communicate status to the repair team and General Manager
and receive/dispatch parts if shop does not have a Shop Assistant
- Conduct quality checks: Manage each repair throughout the
process and ensure Service King's quality standards by performing
in-process QC. Able to pull and review all data procedures for/with
Body Technicians and complete post-scanning for each vehicle in the
repair process
- Pre-close the final repair order: Handle disbursement
paperwork, address exceptions in the file and ensure carrier
specific requirements are completed Core Competencies:
- Teamwork - Builds strong relationships and works
collaboratively with others to meet shared goals; Strengthens
relationships by promoting mutual trust and supporting
- Accountability - Holds self and others accountable to meet and
exceed commitments; Focuses on quality results, monitors progress,
learns from mistakes, and strives for
- Results Driven - Can be counted on to drive pace to achieve
results and consistently meet or exceed expectations; Executes
priorities with a focus on critical work to achieve targeted
- Sound Judgment - Makes good decisions by analyzing the
situation, leveraging experience, and using available information;
Objectively evaluates problems, discovers root causes, and works
toward timely
- Customer Focus - Maintains a relentless focus on customers and
is committed to the continuous improvement of services; Keeps
internal and external customers in mind at all times and strives to
proactively address customer concerns and Specialized Competencies:
- Attention to Detail - Ability to process detailed information
effectively and consistently
- Multi-tasking - Ability to work on and successfully complete
many different tasks or projects at the same time
- Stress Management - Ability to perform under pressure and in
adversity
- Time Management - Ability to analyze workload, assign
priorities and maintain focus on tasks at hand in order to
efficiently get work done
- Written and Verbal Communication - Ability to provide clear,
concise information in writing, via phone or in-person
- Working Independently - Ability to perform tasks, take action
and complete projects with little assistance or help of others
Qualifications
Basic/Required:
- Knowledge of collision repair process including knowledge of
insurance procedures and requirements for a variety of carriers
- 2 years or greater writing collision estimates in a fast-paced
environment
- Licensing required by state
- Ability to work collaboratively with others to meet shared
objectives
- Proficient knowledge and use of estimating software
- Proficient with Computers and other technology
- Legally authorized to work in the United States Preferred:
- Bilingual (Spanish)
- Possesses DRP certifications
- I-Car certification or able to obtain certification once
hired
- Previous experience working in CCC ONE Total Repair
Platform
Additional Information
This role is based in a shop environment. During the repair process
physical activity such as kneeling, bending, squatting, lifting
above shoulders, standing for long periods of time is a part of
daily activity. Also the role involves repetitive tasks involving
manual dexterity and lifting heavy objects. Must be able to
push/pull parts carts and cars with assistance.
Working environment consists of: Exposure to fumes, chemicals,
dust, along with high levels of noise as well as regularly exposed
to working near moving mechanical parts. Subject to weather
conditions both inside and outside.
Service King provides equal employment and affirmative action
opportunities to applicants and employees without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, or disability.
nxt3000
Keywords: NXTThing RPO, Detroit , Repair Planner/Autobody Appraiser/Collision Estimator, Professions , Center Line, Michigan
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