IT Business Analyst

Company: Adient
Location: Plymouth
Posted on: May 28, 2023

Job Description:

SUMMARY:The IT Business Analyst provides 2nd level IT Tech support for QAD EE suite of applications and is the subject Matter expert for QAD EE used for manufacturing operations.RESPONSIBILITES:

• Provide regular on-hour and off hours support to QAD EE applications.
• Monitor queue of users incidents and request and respond as per support protocol and the SLA agreed with business.
• Define workarounds and containment actions to specific problems identified during support activities.
• Carry out root cause analysis of issues / defects reported by plant users.
• Document IT system processes, case resolution; new functionality, as needed.
• Review and analyze statement of requirements and prepare functional specifications that will provide solution to business problem
• Design and propose new functionality for system module enhancements or break fix.
• Participate on code change cycle as SME providing documentation and solutions as needed.
• Lead small implementation projects to implement system changes, new system or enhancements to already existing systems.
• Provide training on QAD EE enhancements, break fixes and new functionality to users.
• Work with end-users in remote mode or at manufacturing locations.
• Control the license usage running monitoring reports and submitting information on regular basis.
• Actively participate on the definition, control and regular follow up of SOX audit process from QAD EE perspective.
• Understand controls and monitor table data purging tool in QAD EE.
• Develop skills as SME for QAD EE support and SOX audit related activitiesEDUCATION AND EXPERIENCE:
  • Bachelor's degree in engineering / Information Technology.
  • 3 to 5 Year of experience in IT User support
  • Experience in QAD EE Implementation Life Cycle
  • Excellent understanding of main functionalities in QAD EE Distribution and Manufacturing modules.
  • Should have experience Release to Release Cycle - Customer Releases, RSS, MRP, Supplier Schedules and related.
  • Hands on in various EDI processing and error handling.
  • Should have worked in an environment which integrates with multiple applications using different integration framework / tools (standard as well as custom)
  • Good understanding of manufacturing/supply chain/quality processes
  • Understanding of the automotive business and the business processes (Adient similar preferably)
  • Ability to communicate to a wide-array of cross-functional teams of varying degrees of technical proficiency.
  • Good blend of people skills and technical/functional skills and knowledge.
  • Position requires excellent/proven problem resolution skills.
  • Comfortable with situations that include ambiguity and complexity.
  • Hands on with Progress 4GL Query/Report writing.
  • Ability to open code and understand business and program logic to help with troubleshooting an issue.
  • Bilingual English / Spanish (will be a plus).
  • Ability to work from US. US Citizen or permanent resident.
  • No travel restriction within US.COMPANY INFORMATION:Adient is a global leader in automotive seating. With approximately 75,000 employees in 33 countries, Adient operates 208 manufacturing/assembly plants worldwide. We produce and deliver automotive seating for all major OEMs. From complete seating systems to individual components, our expertise spans every step of the automotive seat-making process. Our integrated, in-house skills allow us to take our products from research and design to engineering and manufacturing - and into more than 20 million vehicles every year.

Keywords: Adient, Detroit , IT Business Analyst, Professions , Plymouth, Michigan