HVAC Operations Manager
Company: WORK WITH YOUR HANDZ
Location: Dexter
Posted on: May 28, 2023
Job Description:
We are hiring a HVAC Operations Manager!! Come work for the
trusted name for heating and cooling throughout the Southeast
Michigan area for the last 2 decades. The experience of the
customer, with quality work, is our main mission. We are looking
for an exceptional HVAC Operations Manager who is responsible for
leading our HVAC Service, Sales and Install teams to be their best.
If you have experience mentoring, inspiring and holding technicians
accountable then this is the job for you! What Can WE Do For YOU as
the HVAC Operations Manager?Provide stabilityProfessional,
Team-Oriented Work EnvironmentAppreciation - Our Employees are NOT
a Number24/7 Free In-office gym Holiday partyCompany lunchesTeam
breakfastsWeekly MeetingsWeekly Vendor trainings Benefits for the
HVAC Operations Manager:Health InsuranceVision Insurance Dental
Insurance401K with company matchPaid Time OffPaid HolidaysWeekly
TrainingsCompany eventsStaff Appreciation Days/WeekShort-Term
Disability Take Home VehicleCompany cell phoneUniformSalary from
$75,000 plus bonuses The Role:The HVAC Operations Manager will
MOTIVATE, TRAIN, LEAD AND COACH a service team to success by
holding them accountable to KPIs and provide training where
necessary. To do this effectively you must be able to evaluate,
analyze, and monitor our market area to ensure our HVAC team is
meeting objectives and goals when in a customers home. The ideal
candidate will have a proven track record in customer service
management and leading a team to performance results. The ideal
candidate will be energetic, intellectually curious and a person
who leads by example. Responsibilities of our next HVAC Operations
Manager:
- Develops and implements best
operational practices while continually focusing on continuous
improvement and process enhancements to achieve budgeted gross
margins. Oversees Department spend to include labor, vendor
agreements, inventory, and fleet. Responsible for facilities
management, inspections, maintenance, repair, and installation to
ensure protection of company assets.Oversees safety compliance to
include employee training, safety tracking, employee compliance
assessments, and incident investigations are completed properly and
corrective actions are implemented when necessary.Ensures all
personnel adhere to OSHA safety standards and team members are
safety conscious at all times. Maintains compliance of licensing,
permitting, and code requirements. Manages and develops service
staff to include termination, discipline, accountability,
scheduling, setting work priorities, conducting staff meetings,
evaluating performance and directing work assignments to maximize
production. Evaluates workloads and personnel schedules to maximize
efficiency in achieving profit and customer satisfaction
objectives. Maintains training of field personnel on systems,
tools, and procedures utilizing in-house training, ride-alongs,
Success Academy, webinars, and online training programs. Provides
leadership/coaching, feedback, and ongoing technical and
communication training to all subordinates to increase performance.
Reviews service paperwork and ensures all field personnel adhere to
procedural standards of reporting and documentation. Conducts job
site surveys, field personnel ride-alongs, and work evaluations.
Assists the dispatching operation in ensuring appropriate
technician selection for the type of service. Ensures accurate
documentation of dispatch, arrival, and completion times.
Effectively manages conflict resolution with clients through clear
communication, addressing all concerns, questions, or problems
expediently Requirements of our next HVAC Operations Manager:
- 5+ years of HVAC experience, Service and Install required.
- 5+ years of HVAC Management experience preferred.
- EPA and NATE Certification required.
- Chauffer's License Required.
- Strong knowledge of HVAC systems.
- Proficient in Microsoft Office and Excel.
- Valid driver's license and clean driving record.
- Great communication skills; both written and oral.
- Must enjoy leading a team to reach their maximum
potential.
- Strong business acumen and desire continue learning.
- Ability to work well in a fast-paced environment with strong
personalities.
- Ability to pull reports and analyze data from Service Titan or
similar system. We are an Equal Opportunity Employer which offers
competitive compensation, excellent benefits, and company vehicles,
paid training, advancement opportunities within your field and our
company, and a respected leader in the home services industry.
Keywords: WORK WITH YOUR HANDZ, Detroit , HVAC Operations Manager, Professions , Dexter, Michigan
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