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Break Fix IT Technician

Company: FastTek Global
Location: Detroit
Posted on: February 12, 2024

Job Description:

Job Description:
Duties:
- The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.
- Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
- Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
- The IT Technician performs semi-complex work within technical or paraprofessional area.
- Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
- Documents and refers complex, unusual problems to other support teams.

Skills:
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Company Customer Service Policy and summarized below:
- Communication
- Ownership
- Understanding
- Motivation
- Sensitivity
- Excellence
- Teamwork
- Respect

Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities:
- Be self-directed
- Be flexible and committed to the team concept
- Demonstrate teamwork, initiative and willingness to learn
- Be open to new learning experiences
- Accepts and respects deversity without judgment
- Demonstrates customer service values
- 1+ years of experience as a Field Technician, Break Fix Technician, etc.
- Experience working within a Windows 10 environment
- Ability to troubleshoot and resolve hardware and software failures
- Eager to learn & work within a team environment
- Customer service experience
- One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT field Support. ServiceNow ITSM tool usage.

Physical Demands/Working Conditions:
- Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
- HS Diploma or equivalent.
- Associates or Bachelors degree or 1-2 years of vocational technical training preferred, along with Information Technology / Support industry certifications.
- One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required.

Keywords: FastTek Global, Detroit , Break Fix IT Technician, Professions , Detroit, Michigan

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