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Break Fix IT Technician

Company: FastTek Global
Location: Detroit
Posted on: February 12, 2024

Job Description:

Job Description:
- The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.
- Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
- Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
- The IT Technician performs semi-complex work within technical or paraprofessional area.
- Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
- Documents and refers complex, unusual problems to other support teams.

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Company Customer Service Policy and summarized below:
- Communication
- Ownership
- Understanding
- Motivation
- Sensitivity
- Excellence
- Teamwork
- Respect

Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities:
- Be self-directed
- Be flexible and committed to the team concept
- Demonstrate teamwork, initiative and willingness to learn
- Be open to new learning experiences
- Accepts and respects deversity without judgment
- Demonstrates customer service values
- 1+ years of experience as a Field Technician, Break Fix Technician, etc.
- Experience working within a Windows 10 environment
- Ability to troubleshoot and resolve hardware and software failures
- Eager to learn & work within a team environment
- Customer service experience
- One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT field Support. ServiceNow ITSM tool usage.

Physical Demands/Working Conditions:
- Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- HS Diploma or equivalent.
- Associates or Bachelors degree or 1-2 years of vocational technical training preferred, along with Information Technology / Support industry certifications.
- One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required.

Keywords: FastTek Global, Detroit , Break Fix IT Technician, Professions , Detroit, Michigan

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