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Production Supervisor

Company: Livingston International
Location: Taylor
Posted on: May 18, 2018

Job Description:

Reporting to the Production Manager, this position is responsible for coordinating all activities within the release operations shift, managing productivity levels to ensure client satisfaction and meet daily productivity goals. The successful candidate is also responsible for providing technical support and leadership to the Release Production pool, with a focus on meeting release commitment, as well as on improving entry accuracy and employee satisfaction. KEY DUTIES & RESPONSIBILITIES Shift: 3:00- 11:30 pm 4 days a week and one weekend shift. Supervise release production pool for work performance, productivity and behaviors to ensure compliance with LI,I policy and procedures; coaching and advising for performance management. Monitor of Work Flow; assign specific work within production group. Manage Productivity Reports and Analyze/address low and high performance. Manage the coordination of breaks and lunches for the release pool Support performance evaluations of staff as needed including the required annual review Provide guidance (training) and technical answers to production group. Resolve and/or assist rejects, errors or difficult transactions Apply customer service skills to calm irate carriers/clients and resolve issues Other duties as assigned EDUCATION High School Diploma or equivalent/College Degree preferred KNOWLEDGE & SKILLS 2-5 years prior supervisory experience (experience with direct reports preferred) 5-7 years brokerage experience acquired in a variety of customs brokerage departments preferred Customs Broker License preferred Technical skills (Customs Regulations and Procedures, Livingston Processes and Procedures, Livingston systems, Industry knowledge and experience, PC skills) Strong Inter-personal and communication skills Motivational skills Ability to identify areas for improvement, and present ideas for solutions in a clear and convincing manner Microsoft office (Excel, Word, PowerPoint, Outlook) job code:jil

Keywords: Livingston International, Detroit, Production Supervisor, Professions, Taylor, Michigan

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