DetroitRecruiter
the smart solution for Detroit jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Oak Park
Posted on: September 15, 2018

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Become An Agent: Please visit www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLbrittany on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Detroit, Inbound Travel Consultant, Professions, Oak Park, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Professions Jobs


CDL-A Flatbed Company Truck Driver (North Canton,OH)
Description: COMPANY CAREER OPPORTUNITIES FOR CDL-A FLATBED TRUCK DRIVERS. br Don t miss our 7,500 Sign-On Bonus FREE EpicVue Satellite TV and more br Make a rewarding CDL-A flatbed truck driver career YOURS (more...)
Company: WTI Transport
Location: Canton
Posted on: 09/19/2018

CDL - Class A Truck Driver Jobs
Description: Up to 42 CPM br br base pay and bonuses. br br 2 CPM bonus br br for all new hires for the first six months. br br Like always, our refrigerated division drivers can count on reliable (more...)
Company: Doug Andrus
Location: Mentor
Posted on: 09/19/2018

SAP Security Architect
Description: Hello , Matrix Technology Group is a highly recognized provider of professional IT Consulting services in the US. Founded in 1998, Matrix Technology Group is an ERP, BI and Application Development consulting (more...)
Company: Matrix Technology Group
Location: Wickliffe
Posted on: 09/19/2018


Professional Electricians - Grow Your Business With HomeAdvisor (Fernd
Description: Over 25 million homeowners have trusted HomeAdvisor to help them find quality professionals
Company: HomeAdvisor
Location: Ferndale
Posted on: 09/19/2018

CDL-A Dedicated Truck Driving Job with $1,150/wk Guaranteed Pay
Description: PROFESSIONAL DRIVERS NEEDED NOW HIRING FOR MOUNTAIRE NC DEDICATED FLEET We have positions available for
Company: Hirschbach Motor Lines
Location: Toledo
Posted on: 09/19/2018

CDL A Regional Truck Driver - Up To 5K in Sign On Bonuses
Description: The new USA Truck - where career-oriented professionals are matched with consistency support Apply today for CDL-A regional truck driver jobs - Up to 5K in sign-on incentives At USA Truck, we've recommitted (more...)
Company: USA Truck
Location: Melvindale
Posted on: 09/19/2018

Interviewing Today for Benefit Consultants (Home Based)
Description: Our company is interviewing for Benefit
Company: AmeriPlan
Location: Sterling Heights
Posted on: 09/19/2018

CDL A Teams Company Truck Driver
Description: Earn up to 60 cpm with our fantastic incentives APPLY NOW 877-560-7537 Apply today for CDL-A Team Truck Driver Jobs with Super Service, the newest member of the J R Schugel family Now operating as a part (more...)
Company: Super Service
Location: Elyria
Posted on: 09/19/2018

Lyft Driver (No Experience Needed)
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app.Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be your (more...)
Company: Lyft
Location: Uniontown
Posted on: 09/19/2018

Professional Carpenters - Grow Your Business With HomeAdvisor (Wadswor
Description: Professional Carpenters - Grow Your Business With HomeAdvisor Wadswor Over 25 million homeowners
Company: HomeAdvisor
Location: Wadsworth
Posted on: 09/19/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Michigan jobs by following @recnetMI on Twitter!

Detroit RSS job feeds